HYCU, Inc.

DevOps Engineer

• Assist in managing and maintaining cloud environments (AWS and Google Cloud), ensuring uptime, performance, and scalability
• Work with the Senior Cloud Operations Manager to ensure that all operational procedures and infrastructure meet industry and federal government security guidelines and requirements
• Monitor cloud infrastructure, detect issues, and troubleshoot problems to minimize downtime and ensure system stability
• Implement automation tools and CI/CD pipelines to streamline operations, deployments, and system updates
• Support security initiatives such as patching, vulnerability scanning, and remediation in compliance with industry standards
• Respond to infrastructure incidents, resolve issues quickly, and provide reports on root causes and resolution strategies
• Ensure backup systems are operational, and disaster recovery plans are in place and regularly tested
• Assist in maintaining comprehensive documentation of system configurations, operational procedures, and compliance-related activities
• Work closely with the development and security teams to ensure seamless integration between infrastructure and applications

Cloud Operations Engineer

Marketing

• Plan, execute, and measure integrated marketing programs for both new business and customer expansion initiatives
• Collaborate with sales, product, and customer success teams to shape messaging for prospects, customers, and resellers
• Use audience insights and market trends to create campaigns that connect with target segments, improve fan/customer experience, and increase brand loyalty
• Track, analyze, and report on campaign performance metrics; use data to refine strategies, optimize conversion rates, and maximize ROI
• Develop engaging content and digital assets for email, web, advertising, webinars, and social platforms
• Ensure consistent user journeys and experiences from initial prospect engagement to ongoing customer nurture
• Oversee campaign budgets, timelines, and resources for efficient execution
• Support channel/reseller marketing and partner initiatives as needed

Cloud Operations Engineer

Marketing Programs Manager