HYCU, Inc.

Technical Customer Success

• Be a customer advocate: foster trust, transparency, and confidence with customers
• Build coalition support (IT and business) with customers
• Demonstrate a clear, detailed understanding of the customer’s technology and business challenges and goals
• Identify and articulate HYCU value through demonstrations of customer centricity and examples and help build case studies with these outcomes
• Analyze what customers are using versus needs while driving greater consumption of HYCU solution and increase customer value
• Apply customer needs, technical knowledge, product knowledge and deliver best technical value/architecture and successful deployments
• Leverage social, phone, digital, chat to effectively reach and engage customers
• Maintain technical skills and knowledge per market trends and collaborate with technical community
• Make sure customer needs are met with constant and close collaboration with product management, engineering, and account management teams
• Help drive product adoption, promote customer loyalty and on-time renewal
• Measure customer knowledge on cloud/data protection/SaaS and help deliver enablement through partners
• Meet and exceed target for GRR and net recurring revenue by creating opportunities with customers through trusted advisor/advocacy
• Be a Subject Matter Expert (SME) on HYCU products (enterprise and public cloud solutions)

Customer Success Engineer

Account Executive

• Define and execute sales plans for the assigned territory to meet and exceed quota through prospecting, pipeline generation, qualifying, managing and closing sales opportunities
• Lead and own all new account acquisition sales motions within the Commercial Customer Segment (200-10,000+ employees)
• Present HYCU’s solutions, products and services to address clients’ specific needs
• Identify and pursue new business opportunities within the commercial segment, focusing on small, mid-sized and large organizations with complex sales cycles
• Build and maintain a robust sales pipeline through proactive lead generation, networking, and relationship management
• Cultivate and manage relationships with key stakeholders, including C-level executives and other IT leaders
• Collaborate with internal teams to ensure seamless delivery of solutions and exceptional client satisfaction

• Define and execute sales plans for the assigned territory to meet and exceed quota through prospecting, pipeline generation, qualifying, managing and closing sales opportunities
• Lead and own all new account acquisition sales motions within the Commercial Customer Segment (200-10,000+ employees)
• Strong overall command of customer engagement and forecasting accuracy
• Present HYCU’s solutions, products and services to address clients’ specific needs
• Identify and pursue new business opportunities within the commercial segment, focusing on small, mid-sized and large organizations with complex sales cycles
• Build and maintain a robust sales pipeline through proactive lead generation, networking, and relationship management
• Cultivate and manage relationships with key stakeholders, including C-level executives and other IT leaders
• Collaborate with internal teams (i.e. technical support, product management, marketing, engineering) to ensure seamless delivery of solutions and exceptional client satisfaction
• Direct and Indirect sales motions, leveraging global and regional Value-Added Resellers and Strategic Alliance partnerships to open accounts