The Senior ServiceNow Developer serves as a senior technical contributor for the ServiceNow platform, responsible for designing, building, and enhancing high quality solutions that support legal practice operations.
This role acts as a trusted delivery partner and technical advisor, approaching all interactions with a strong customer service mindset, high engagement, and a commitment to understanding stakeholder needs.
Additionally, the Senior Developer works closely with attorneys, practice groups, business operations leaders, IT leadership, and fellow ServiceNow team members to translate business requirements into scalable, secure, and maintainable ServiceNow solutions.
This role requires curiosity, consultative thinking, and a proactive approach to identifying opportunities where thoughtful configuration, development, and automation can improve service delivery, streamline operations, and enhance the user experience.
The Senior ServiceNow Developer is responsible for implementing workflows, integrations, data models, and user experiences in alignment with platform standards and best practices.
This includes contributing to solution design, developing and testing complex functionality, reviewing code and configurations, supporting platform enhancements, and continuously improving solution quality, performance, and reliability.
The role actively partners with stakeholders and teammates to solve problems and deliver measurable value through well executed ServiceNow solutions.

Requirements

Minimum of 7+ years of hands on experience with the ServiceNow platform, including App Engine, Flow Designer, Integration Hub, and CMDB design.
Proven experience serving as a technical lead for enterprise ServiceNow implementations.
Deep expertise in workflow design, scripting (JavaScript), platform administration, server maintenance, and upgrade management.
Proficiency with integration technologies such as REST, SOAP, MID Servers, API design, and third party system integrations.
Strong programming skills (e.g., JavaScript, Python, SQL, C#, .NET) and experience building custom applications.
Experience with RPA, Microsoft Power Platform, Azure services, and enterprise automation tools preferred.
Exceptional analytical, conceptual, and problem solving skills.
Extensive experience eliciting, validating, and documenting business and technical requirements.
Strong documentation, architectural modeling, and technical writing abilities.
Prior experience mentoring or leading technical staff strongly preferred.
Excellent planning, organizational, and time management skills.
Ability to work independently with minimal oversight and make sound recommendations to senior leadership.

Benefits

medical and dental coverage
life insurance
short-term and long-term disability insurance
pre-tax flexible spending account for certain medical and dependent care expenses
an employee assistance program
Paid Time Off
paid holidays
participation in a retirement plan program after meeting eligibility requirements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowApp EngineFlow DesignerIntegration HubCMDB designJavaScriptPythonSQLC#.NET

Soft Skills

customer service mindsetconsultative thinkingproblem solvinganalytical skillsorganizational skillstime managementtechnical writingmentoringindependent workstakeholder engagement