Commercial Bank Digital Service Transformation Director
Huntington National Bank
full-time
Posted on:
Location Type: Hybrid
Location: Columbus • North Carolina • Ohio • United States
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Job Level
About the role
- Lead the strategy and delivery of a modern Commercial client centric servicing ecosystem
- Partner with Commercial business, Servicing and Operations leaders to reimagine Servicing
- Create a technology capability roadmap that delivers visibility in service issues
- Speed resolution and elevate client experience and colleague productivity
- Define the Commercial Bank’s Digital service long-term vision, roadmap and OKR’s
- Identify opportunities to modernize, simplify, and automate servicing workflows
- Serve as the Digital Product leader for digital servicing capabilities
- Translate service transformation opportunities into clear product requirements
- Ensure product delivery aligns with client-first principles and regulatory expectations
- Collaborate with Commercial Segment Leaders to embed client insights into solution design
- Build modern, intuitive service experiences to increase transparency and predictability
- Enhance colleague tools to improve workflow efficiency and enable faster service resolution
Requirements
- Bachelor's Degree
- 7+ years of experience in financial services industry
- Experience in development and integration of systems into businesses
- 12+ years of experience in Product Management, Digital Transformation, Operations, or related fields preferred
- Demonstrated leadership in designing and delivering digital service capabilities or large-scale transformation programs
- Proven ability to lead cross-functional teams in a matrixed environment
- Experience developing multi-year roadmaps and managing complex technology delivery
- Strong analytical skills with the ability to leverage data to drive decisions
- Exceptional communication, stakeholder management, and executive influence abilities
- Experience with Commercial Banking or financial services industry
- Background in workflow automation, case management, or digital service technologies
Benefits
- Flexible work arrangement
- Health insurance
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital transformationproduct managementworkflow automationcase managementtechnology deliveryservice transformationdata analysisroadmap developmentsystem integration
Soft Skills
leadershipstakeholder managementcommunicationexecutive influencecross-functional team leadershipanalytical skillsclient-centric approachcollaborationproblem-solving
Certifications
Bachelor's Degree