Operations Manager
Huntington National Bank
full-time
Posted on:
Location Type: Office
Location: Detroit • Alabama • Mississippi • United States
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About the role
- Own and manage core servicing practices across assigned lending products, ensuring alignment with enterprise standards, policies, and regulatory requirements.
- Establish, maintain, and enhance servicing frameworks, operating procedures, and controls across product lines.
- Drive consistency, efficiency, and quality across servicing operations by standardizing processes and reducing variability.
- Ensure servicing practices comply with applicable federal, state, and investor regulations (e.g., CFPB, RESPA, TILA, UDAAP, FCRA, state‑specific requirements).
- Act as a liaison between servicing operations, product teams, technology, data/analytics, and change management.
- Lead or support enterprise change initiatives impacting servicing, including policy updates, system enhancements, and regulatory-driven changes.
Requirements
- Bachelor’s degree
- 10+ years of experience in financial services servicing, operations, or practice management.
- Experienced with consumer lending products, particularly Mortgage and Home Equity servicing.
- Experienced working in regulated environments with strong risk and compliance expectations.
- Experience managing complex, cross‑functional initiatives.
Benefits
- Tobacco-Free Hiring Practice
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
servicing practicesservicing frameworksoperating procedurescontrolsrisk managementcompliance managementchange managementdata analyticsconsumer lending productsmortgage servicing
Soft Skills
leadershipcommunicationcollaborationorganizational skillsproblem-solvinginitiative managementefficiency improvementquality assurancecross-functional managementstakeholder engagement
Certifications
Bachelor's degree