Huntington National Bank

Account Manager – Commercial Card

Huntington National Bank

full-time

Posted on:

Location Type: Hybrid

Location: Columbus • Illinois • Missouri • United States

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Salary

💰 $70,000 - $140,000 per year

Job Level

SeniorLead

About the role

  • Be the day-to-day contact for mid-market to large enterprise clients with the goal of increasing their satisfaction, loyalty, revenue, and profitability.
  • Engage regularly with assigned clients and become a trusted advisor to their business.
  • Address client issues promptly, working collaboratively with internal and external teams to resolve any escalations.
  • Ensure a strong understanding of your clients’ needs and products we offer, in order to cross-sell products and services to clients within your assigned portfolio.
  • Elevate customer value by introducing cutting-edge technology solutions.
  • Keep clients informed on industry trends, regulatory changes, and compliance requirements.
  • Help clients with ensuring proper controls are in place to avoid fraud and employee misuse.
  • Handle contract negotiations upon renewal, ensuring competitive pricing and terms.
  • Deliver quarterly updates to management on performance metrics and strategic insights.
  • Cultivate and maintain robust relationships with client executives, bankers, and product managers, serving as a trusted advisor.
  • Forge productive relationships across the organization to ensure the delivery of superior products and services.
  • Take proactive measures to mitigate risks and resolve issues that could impact both the company and client interests.
  • Perform other duties as assigned.

Requirements

  • Bachelor’s Degree
  • 10+ years of merchant services industry experience in customer service, sales, implementations, relationship management, and/or project management.
  • Demonstrated ability to present to senior executives.
  • Willingness to travel as needed.
  • Persuasive communication skills, with a knack for sales messaging.
  • Track record of surpassing sales and account management objectives.
  • Outstanding ability to forge and maintain trust with key stakeholders.
  • Competent in troubleshooting and strategic thinking to overcome obstacles and achieve objectives.
  • Ability to work with online systems; working knowledge of accounting/expense management.
  • Prior Treasury Management Commercial Card and/or accounts payable experience.
  • Proven ability in building relationships, sales, and professional maturity suitable for a business environment.
  • Experience in solution selling, capable of aligning client needs with suitable products or services.
  • Excellent communication and interpersonal skills, capable of effectively interacting with clients and internal stakeholders.
  • Strong team player with effective conflict resolution, interpersonal, and management skills.
  • Thorough knowledge of various software programs including Word, Excel, and PowerPoint and the ability to quickly learn additional systems/software.
Benefits
  • health insurance coverage
  • wellness program
  • life and disability insurance
  • retirement savings plan
  • paid leave programs
  • paid holidays
  • paid time off (PTO)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
merchant servicesrelationship managementproject managementsolution sellingaccount managementtroubleshootingstrategic thinkingsales messagingcontract negotiationsperformance metrics
Soft Skills
persuasive communicationtrust buildingconflict resolutioninterpersonal skillsteam playerprofessional maturityclient engagementproactive measurescollaborationcustomer value enhancement
Certifications
Bachelor’s Degree