Executive Assistant, Chiropractic Clinic
Elevate and Delegate
Part-Time Virtual Assistant, Customer Service & Membership Support
Hunt St
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 A$1,000 - A$1,100 per month
Job Level
Mid-LevelSenior
About the role
- Respond to member inquiries via email, including requests for cancellations, suspensions, and overdue accounts.
- Handle approximately 90% templated responses and use critical thinking to personalize the remaining 10% based on tone and context.
- Maintain a high level of professionalism and empathy, especially when addressing emotional or difficult situations.
- Identify opportunities for member retention or service improvement (e.g., handling relocations or membership changes).
- Escalate complex or sensitive issues intelligently and in a timely manner.
- Manage work independently, ensuring timely responses and consistent communication quality.
- Once trained, assist with data entry and invoice allocation in Xero (no accounting background required).
Requirements
- Excellent written communication skills with strong attention to tone, grammar, and clarity.
- Proven ability to handle customer service or member support inquiries with empathy, patience, and professionalism.
- Strong critical and lateral thinking skills to resolve issues beyond templates and identify retention opportunities.
- Highly organized, detail-oriented, and self-managed with the ability to work independently.
- Reliable internet connection and ability to work remotely.
- Familiarity with Xero or willingness to learn is an advantage.
- Previous experience in customer service, virtual assistance, or email support is preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryinvoice allocationcustomer serviceemail support
Soft skills
written communicationempathypatienceprofessionalismcritical thinkinglateral thinkingorganizationdetail-orientedself-management
