Humanity Labs

Business Analyst

• AI prompting & Implementation: Design, develop, and optimize prompts for large language models and AI systems.
• Business process analysis & optimization: Analyze existing business processes involving customer interactions and data management.
• Data analysis & reporting: Collect, analyze, and interpret complex datasets related to AI performance and customer metrics.
• Stakeholder collaboration & training: Partner with customers and teams to ensure AI solutions align with organizational goals.

Director

• Serve as the strategic advisor and trusted partner for Humanity Labs' enterprise wealth management clients
• Drive successful adoption and expansion of Digital Workforce managed service
• Oversee a portfolio of high-value Wealth Management firm relationships ($5B+ AUM)
• Ensure clients achieve desired outcomes and ROI while identifying opportunities to expand delegation of work
• Own end-to-end relationships for Wealth Management firms managing $5B-$500B+ in assets
• Serve as primary engagement contact and strategic advisor on digital workforce initiatives
• Develop account growth strategies that align expansion with client business objectives
• Conduct quarterly business reviews showcasing ROI, operational impact, and growth opportunities
• Identify and champion client needs internally to inform product roadmap and service enhancements
• Drive successful onboarding and adoption of digital workforce solutions across multiple operational functions
• Partner with clients to identify high-impact opportunities in client onboarding, tax compliance, wealth planning, and operations
• Ensure clients achieve committed ROI targets and operational capacity improvements
• Monitor utilization metrics and proactively address adoption barriers or service issues
• Coordinate cross-functional teams (Solutions Analysts, Operations & support engineering) to exceed client expectations
• Identify and close expansion opportunities
• Develop compelling business cases for expansion supported by realized ROI data
• Navigate complex buying processes involving C-suite executives, operations leaders, and compliance teams
• Generate referenceable clients and case studies that support new business development
• Maintain deep understanding of Wealth Management operational challenges, regulatory requirements, and technology ecosystems
• Advise clients on best practices for change management, workflow optimization, and team enablement
• Stay current on wealth management industry trends, competitive landscape, and emerging technologies
• Represent client voice in internal strategy discussions and priorities
• Build trusted advisor relationships with client executives through thought leadership and strategic guidance.

Client Director

Full-stack Engineer

• You'll build the platform that powers our digital workforce, spanning Django REST APIs, React frontends, AWS Lambda orchestration, and LLM-based agents that execute real business processes.
• Building full-stack features across Python (Django) backends and React/TypeScript frontends.
• Integrating LLM capabilities into production workflows using frameworks like LangChain.
• Creating reliable infrastructure for business-critical automation on AWS (ECS, Lambda, Step Functions)

Business Analyst

Client Director

Software Engineer