Humana

Financial Planning and Analysis

• responsible for driving targeted process improvement initiatives within the Finance function
• partners closely with Finance leadership and cross-functional teams to identify, design, and implement solutions that optimize operations
• lead and execute special projects such as benchmarking, process redesign, identification and implementation of automation opportunities, and reporting enhancements
• develop project plans, manage timelines, and monitor progress to ensure timely and successful delivery of process improvement objectives
• prepare reports and presentations to communicate project outcomes and recommendations to leadership and other stakeholders

Lead, Finance Special Projects

Call Center Representative

• Addresses customer needs which may include complex benefit questions
• Resolves issues, and educates members
• Records details of inquiries, comments or complaints
• Escalates unresolved and pending customer grievances
• Supports Medicaid Outbound Call Campaign efforts by conducting outreach calls to members
• Works within defined parameters to identify work expectations and quality standards
• Follows standard policies/practices that allow for some opportunity for interpretation

Bilingual Call Center Representative

• plays a critical role in supporting the development and execution of the Finance function’s strategic roadmap
• partners closely with Finance leadership, IT, Enterprise Data Governance, and other cross-functional teams
• advance key initiatives, ensure robust portfolio management, and foster continuous improvement across the Finance organization
• travel into the Humana's Louisville headquarters at least 1 time per month
• support the creation and refinement of the Finance target state and strategic roadmap in collaboration with senior stakeholders
• contribute to the development and implementation of prioritization frameworks
• analyzes the financial implications of proposed investments
• liaise with Finance, IT, Enterprise Data Governance, and other relevant teams
• monitor progress against established milestones and project budgets
• execute ad-hoc priorities as required

Lead – Finance Portfolio Management and Strategy

Data Scientist

• Assist in analyzing pharmacy-related data to support marketing and operational initiatives
• Analyze campaign performance and member engagement within pharmacy programs
• Leverage reports and dashboards to track KPIs, insights and trends
• Support data validation and ensure accuracy across datasets
• Collaborate with pharmacy, marketing, and analytics teams to translate business needs into data solutions
• Document methodologies and maintain data sources for repeatable analysis
• Design and evaluate experiments (A/B, multivariate, causal inference)
• Develop predictive models to optimize targeting and retention
• Manage multiple projects and meet deadlines

Associate, Marketing Data Scientist – Pharmacy

Director

• Provide leadership and direction for Desktop End User Support and Incident Management teams, ensuring timely, effective resolution of incidents and requests.
• Ensure consistent delivery of high-quality support services that prioritize end user experience, stability, and productivity.
• Establish clear expectations, operating rhythms, and service standards across support functions.
• Lead the continued maturation of Incident Management practices, including major incident response, escalation models, and post-incident reviews.
• Identify recurring incidents and systemic issues that impact Humana Military users, working closely with engineering and platform teams to drive issues to permanent resolution.
• Partner with stakeholders to reduce end user friction through proactive problem identification and prevention.
• Analyze incident and support data to identify trends, risks, and opportunities for improvement.
• Translate insights into actionable plans that improve reliability, reduce repeat incidents, and enhance the overall user experience.
• Define and evolve metrics that measure service effectiveness, incident health, and operational performance.
• Serve as a key partner to engineering, infrastructure, security, and product teams to align support insights with technical roadmaps.
• Communicate clearly and effectively with leaders and partners across the organization, providing visibility into issues, risks, and progress.
• Represent End User Support and Incident Management in cross-functional discussions and initiatives.
• Develop and mentor managers and team members, building strong technical, analytical, and leadership capabilities.
• Foster a culture of ownership, learning, and continuous improvement.
• Support career growth and succession planning within the team.

Associate Director, Technology Solutions

Data Engineer

• Architect, design, and evolve scalable data platforms and frameworks to transform complex structured and unstructured data into business intelligence.
• Lead the integration of AI, ML, and advanced analytics into enterprise data governance processes, enhancing automation, insight generation, and predictive capabilities.
• Develop enterprise-wide data strategies, partnering with senior leadership to align technology roadmaps with business goals and compliance mandates.
• Evaluate emerging technologies and recommend capability enhancements to drive innovation, efficiency, and data protection.
• Guide cross-functional teams and mentor engineers, fostering best practices in data engineering and architecture.
• Ensure data solutions meet rigorous standards for governance, security, and regulatory compliance.
• Exercise independent judgment on complex capability decisions and strategic initiatives.

Lead Data Engineer – Architecture, AI, Strategy

Full-stack Engineer

• Performs software engineering activities in all layers of the stack
• Involved in all stages of software development, including front-end development, back-end development, database integrations, network and hosting management
• Makes decisions on moderately complex to complex issues regarding technical approach for project components
• Exercises considerable latitude in determining objectives and approaches to assignments

Senior Full Stack Engineer

Vice President

• Represents the organization's position on legislation and/or regulatory affairs to elected representatives and their staff
• Key member of the state government affairs leadership team, responsible for shaping and executing Humana’s state government relations strategy
• Advise senior leadership on policy developments, emerging legislation, and regulatory trends that may impact Humana’s operations and strategic goals.
• Build and maintain effective relationships with policymakers, regulatory officials, trade associations, and other external stakeholders.
• Collaborate with business leaders and corporate functions including law, compliance, communications, operations, and federal affairs to ensure coordinated and effective public policy engagement at state level.
• Manage and mentor a team of state affairs professionals covering 25 states, setting clear objectives and fostering professional growth.