Senior Service Designer

Humana

Lead Service Designer developing new service experiences in healthcare at Humana, collaborating with cross-functional teams and facilitating stakeholder conversations.

Posted 5/28/2026full-timeIllinois, Kentucky, New York, Virginia • 🇺🇸 United StatesSenior💰 $94,900 - $130,600 per yearWebsite

About the role

Key responsibilities & impact

Lead development of new service experiences, including problem framing, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning.
Create service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, and stories that make fuzzy concepts tangible to our stakeholders, partners, and customers.
Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints.
Demonstrate ability to listen, contribute to, and thoughtfully facilitate business stakeholder and channel partner team conversations, strengthening our ability to deliver through cross enterprise collaboration.
Contribute to the continuous development of the design discipline, engaging in activities and exploring new tools that help us learn, practice, and evolve our practice to improve quality and efficiency.

Requirements

What you’ll need

Bachelor’s Degree in Design, HCD, or a related field
5+ years of relevant industry experience
Portfolio demonstrating skill in journey mapping, user research, prototyping, information design and/or illustration.
Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite.

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance and many other opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

journey mappinguser researchprototypinginformation designillustrationservice blueprintsconcept ideationanalysis and synthesisimplementation planning

Soft Skills

collaborationcommunicationfacilitationlisteningproblem framing

Certifications

Bachelor’s Degree in DesignBachelor’s Degree in HCD