Humana

Helpdesk Support Technician

Humana

full-time

Posted on:

Location Type: Remote

Location: California • Illinois • United States

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Salary

💰 $44,900 - $60,200 per year

About the role

  • Provides support to end users for computer, application, system, device, access and hardware issues
  • Utilizes technical experience and customer service skill to assist end users to resolve incidents and fulfil requests remotely and escalate as needed
  • Involvement in project planning; installing, configuring, upgrading, and troubleshooting of computer-related hardware and software components
  • Responding to and resolving customer requests; team leadership to ensure customer support expectations are addressed in accordance with policy
  • Identifies, researches, and resolves technical problems of moderate complexity
  • Responds to telephone, email and online requests for technical support
  • Documents, tracks, and monitors the problem using applicable systems and tools
  • Performs root cause analysis, develops checklists for typical problems and recommends procedures and controls for problem prevention

Requirements

  • 2-3 years of technical experience
  • Effective verbal and written communication skills
  • Effective problem-solving skills, multi-tasking, and time management skills
  • Proficient in use of Microsoft Office products
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Benefits
  • Work-Life Balance
  • Generous PTO package
  • Health benefits effective day 1
  • Annual Incentive Plan
  • 401K - Excellent company match
  • Well-being program
  • Paid Volunteer Time Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingroot cause analysishardware installationsoftware configurationincident resolutionproblem-solvingchecklist developmentrequest fulfillmentsystem monitoring
Soft Skills
customer serviceteam leadershipeffective communicationmulti-taskingtime managementresearch skillsdocumentation skillsproblem identificationescalation managementorganizational skills