Design, develop, and maintain complex IVR channel reports and dashboards using Google BigQuery and Data Studio
Collaborate with cross-functional teams to integrate IVR channel data with other data sources and systems
Optimize and improve the performance of IVR channel reports and dashboards
Troubleshoot and resolve technical issues related to IVR channel data and reporting

Requirements

5+ years of experience in business intelligence engineering, with a focus on IVR channel and Google Cloud Platform
Knowledge of Google BigQuery, Data Studio, and Google Cloud Platform
Experience with data pipeline development using tools such as Cloud Data Fusion, Cloud Dataflow, or Apache Beam
Familiarity with IVR channel technology and data structures
Certification in Google Cloud Platform or equivalent

Benefits

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business intelligence engineeringIVR channel reportingdata pipeline developmentGoogle BigQueryData StudioCloud Data FusionCloud DataflowApache Beamperformance optimizationtroubleshooting

Soft Skills

collaborationproblem-solving

Certifications

Google Cloud Platform certification