Lead Product Manager – Journey Orchestration
Humana
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $126,300 - $173,700 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Own the strategy, roadmap, and execution for journey orchestration capabilities across marketing and member communications
- Translate business needs into scalable, future-ready solutions that support personalization, real-time decisioning, and multi-channel coordination
- Guide platform architecture decisions and capability development in partnership with IT, enterprise architecture, and analytics teams
- Drive platform governance, including audience management, rules configuration, and compliance alignment
- Act as embedded support in agile pods, advising on journey feasibility, platform capabilities, and campaign execution
- Partner with channel capability owners (email, print, telephonic) and personalization teams to ensure seamless messaging across touchpoints
- Develop documentation, training materials, and change management plans to support adoption and scalability
- Collaborate with data science and engineering teams to evaluate and operationalize AI/ML models for journey optimization, segmentation, and content selection
- Monitor performance metrics and member engagement data to inform optimization strategies and experimentation efforts
- Stay ahead of emerging trends in GenAI, predictive analytics, and intelligent automation
Requirements
- Bachelor’s Degree in Marketing, Information Systems, Business, or a related field or relevant work experience
- 6+ years of experience in product management, marketing technology, or customer experience platforms
- Strong understanding of journey orchestration tools, personalization engines, and audience segmentation
- Experience with platforms such as Salesforce Marketing Cloud, Adobe Journey Optimizer, or similar orchestration tools
- Proven ability to lead cross-functional teams and manage complex product roadmaps
- Experience working in agile environments, ideally within a dual-hat or embedded pod model
- Familiarity with marketing compliance standards (e.g., HIPAA, TCPA, CAN-SPAM)
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
journey orchestrationpersonalizationreal-time decisioningaudience managementrules configurationAI/ML modelssegmentationcontent selectionperformance metricsoptimization strategies
Soft skills
leadershipcollaborationcommunicationadvisingchange managementstrategic thinkingproblem-solvingcross-functional team managementagile methodologytraining development