Principal Product Manager – Commercial Navigation
Samsara
Senior Associate – Product Manager, Telephonic Channel Capabilities
Humana
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $104,000 - $143,000 per year
Job Level
Senior
About the role
- Define and evolve the product roadmap for telephonic channel capabilities, including SMS/MMS, IVR, and outbound call strategies
- Lead efforts to standardize SMS campaign execution, including correct categorization of Marketing, Operational, and Regulated communications
- Act as embedded support in agile pods, advising on telephonic feasibility, platform capabilities, and campaign execution
- Collaborate with compliance teams to ensure all telephonic communications meet TCPA and other regulatory requirements
- Deliver compliant, personalized telephonic communications that improve member engagement and satisfaction
Requirements
- Bachelor’s Degree in Marketing, Information Systems, Business, related field, or relevant work experience
- 3–5 years of experience in product management, marketing technology, or customer communications
- Strong understanding of telephonic platforms, SMS/MMS campaign execution, and audience segmentation
- Experience working in agile environments, ideally within a dual-hat or embedded pod model
- Familiarity with TCPA compliance and regulated communication standards
- Experience supporting accessibility initiatives, including VAT or alternate format communications
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementSMS campaign executionIVRaudience segmentationagile methodologiescompliance standardsaccessibility initiativesVAT communicationstelephonic platforms
Soft skills
collaborationadvisingcommunicationleadership
Certifications
Bachelor’s Degree in MarketingBachelor’s Degree in Information SystemsBachelor’s Degree in Business
