Operates as the primary technical contact for HUMAN’s clients during product integration
Be hyper responsive to team and client inquiries that demand immediate attention and quick turnaround time
Work with HUMAN’s Sales, Product, Operations, Engineering, and Detection teams to deploy, configure and troubleshoot services for clients
Develop technical documentation, both internally and externally
Be a front line product expert
Individually manage multiple simultaneous projects and track tasks to completion
Understand your client's infrastructure and services - identify where HUMAN’s products best fit
Cultivate collaborative relationships with Sales and Product leads to feed back client feature requirements into our products and services
Vigilantly protect the confidentiality and privacy of client data.
Be Human: Acclimate yourself to HUMAN culture and help us grow even more!

Requirements

Bachelor’s Degree or equivalent experience in Computer Science, Computer Engineering or Information Technology Systems.
Has been a Solutions Architect, Sales Engineer or Technical Account Manager experienced within Media and Advertising
Foundational knowledge of Open Real-Time Bidding (RTB) lifecycle, IVT terminology, VAST
Knowledge or experience working with viewability and brand-safety products for AdTech companies
Familiarity working with advertising transparency standards such as ads.txt, app-apds.txt, and sellers.json files
Experience with Programming and Scripting Skills such as HTML, Javascript, Java, Go, C++, Python, Shell, Node.js
Ability to query datasets in Snowflake to validate integrations, help investigate IVT patterns, and troubleshoot client integrations
Familiarity with web troubleshooting tools such as: Chrome DevTools, Postman, Swagger, Fiddler, APIs, etc.
Familiarity with server, networking, and public/private cloud technologies (e.g., AWS, GCP)
Experience working with JIRA and Confluence, and writing technical documentation for internal employees and external customers
You are accountable and self-motivated - you are eager to learn every day, own timelines and ensure deliverables are met.
Command strong organizational and communication skills, while being technically minded with an interest in advertising and click fraud, bot management, and cybersecurity.

Benefits

Well-being and learning stipends
Flexible work options
Dedicated time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HTMLJavascriptJavaGoC++PythonShellNode.jsSnowflakeOpen Real-Time Bidding (RTB)

Soft Skills

accountabilityself-motivationorganizational skillscommunication skillscollaborationproblem-solvingclient managementproject managementadaptabilityattention to detail