Huckleberry Labs

Customer Success Manager

• Respond to customer inquiries in a timely, empathetic, and accurate manner, with a strong focus on resolving issues on first contact
• Troubleshoot login issues, account access problems, subscription questions, and app functionality concerns
• Investigate reported issues by reviewing user data, account history, and internal tools to determine root cause
• Use internal portals and admin tools to update account settings, correct user information, and resolve billing-related issues
• Clearly explain app functionality, limitations, and workarounds in a way that is easy for non-technical users to understand
• Identify when an issue cannot be resolved immediately and escalate appropriately, providing clear documentation and context to the next team
• Follow up with customers on escalated issues to ensure resolution and maintain a positive experience
• Stay informed on known bugs, outages, and product changes to provide accurate and consistent responses
• Handle sensitive or frustrated customer interactions with patience, professionalism, and care
• Recognize repeat issues or common questions and flag them for documentation or internal review
• Convert recurring questions into clear, concise FAQ or Help Center articles
• Assist customers participating in betas by answering questions, collecting issue reports, and relaying feedback
• Adhere to response time and quality standards while managing multiple conversations efficiently
• Document customer interactions accurately to ensure continuity and context for future support

Customer Success Associate, Contract, Part-Time

Engineering Manager

• Own the technical health of our core mobile products. You will build and improve the infrastructure necessary to maintain high performance for 10M+ active users.
• Translate business goals into technical milestones. You will be responsible for the "how" and the "when," ensuring the team delivers high-quality features on schedule.
• Develop and implement a comprehensive strategy for bug management. This includes rapid-response workflows and proactive architectural shifts to reduce technical debt and prevent bugs at the source.
• Lead the charge in optimizing our development lifecycle using AI. You will be expected to embed agentic AI tools for product building, automated testing, accelerated build times, and enhanced code quality.
• Manage and mentor a high-performing team, including an offshore engineering contingent. You will be responsible for setting the cultural and professional bar for the team.
• Design and implement engineering workflows that balance speed with stability.

Product Manager

• Define the long-term vision and multi-year product strategies for the core user experience on our mobile app and platform to achieve business objectives and drive growth.
• Act as the primary link between engineering, design, marketing, and operations to align on technical solutions and ensure seamless execution.
• Partner with UX research to translate complex user needs and market trends into new and improved features.
• Drive features through the entire creative cycle, including ideation, technical specification, development, launch, analysis, and iterative improvement.
• Identify and lead initiatives to build new AI experiences and ensure the platform is scalable, automated, and maintainable.
• Expand app usage and engagement by identifying feature gaps and building new features to address them.
• Serve as a trusted advisor to executives and internal teams, lead agile ceremonies, clearly communicating product roadmaps, rationale, and technical trade-offs.

Senior Product Manager – Core Experiences

Art Director

• Act as the ultimate steward of Huckleberry’s visual and narrative identity. Ensure our brand strategy is consistently expressed across all external touchpoints.
• Lead the conceptual development of brand-led marketing campaigns. Translate marketing objectives into compelling visual stories that build trust and emotional resonance.
• Architect and oversee the evolution of our brand identity. You will define the North Star for Huckleberry’s future look and feel, guiding the team through its implementation.
• Provide high-level direction to the Senior Designer and external partners. Review work not just for aesthetic quality, but for strategic alignment with our brand mission.
• Collaborate directly with Brand Marketing, Product, and Executive leadership to ensure the brand vision supports business goals and product innovation.
• Own how the brand is perceived externally, ensuring our ethos is felt in every campaign, partnership, and piece of content.

Creative Director

Copywriter

• Create compelling, effective copy for marketing projects that aligns emotional resonance with relevant business goals
• Produce a broad range of deliverables, including landing page content, scripts, emails, ads, in-app messaging, social copy, video scripts, and other formats as needed.
• Collaborate with the marketing team to understand product messaging and brand values
• Collaborate with the creative team to bring concepts to life
• Interpret creative briefs to understand project requirements as the basis for your work
• Support establishing documentation and organization of product marketing guidelines

Marketing Copywriter, Contract, Part-Time

• Create compelling, effective copy for marketing projects that aligns emotional resonance with relevant business goals
• Produce a broad range of deliverables, including landing page content, scripts, emails, ads, in-app messaging, social copy, video scripts, and other formats as needed.
• Collaborate with the marketing team to understand brand messaging and values
• Collaborate with the creative team to bring concepts to life
• Interpret creative briefs to understand project requirements as the basis for your work
• Support establishing documentation and organization of brand style guidelines

Customer Success Associate, Contract, Part-Time

Engineering Manager

Senior Product Manager – Core Experiences

Creative Director

Marketing Copywriter, Contract, Part-Time

Brand Copywriter, Contract, Part-Time