Huckberry

Customer Retention Specialist

• Build programs across all channels that accelerate the first-to-second purchase — the moments, offers, and touchpoints that turn a buyer into a regular
• Email & SMS channel performance — campaigns and triggered flows alike
• Optimize flows, Eg. Welcome Series, Post-Purchase, Browse & Cart Abandonment, Product/Brand/Category Affinity, and Winback
• Stand up always-on winback and reactivation for lapsed customers
• Drive the catalog program — circulation strategy, audience selection, and measurement in partnership with our data team
• Partner with acquisition marketing on email/SMS capture, welcome offers, and the end-to-end new-customer experience
• Report regularly on active customer health and owned-channel performance, and use what you learn to sharpen the roadmap

Senior Manager, Retention & CRM

Buyer

• Buy 3rd party apparel brands and wearable accessories for Huckberry’s owned channels (Ecommerce and Retail)
• Own apparel brand relationships across the 3P portfolio, building long-term partnerships and negotiating terms
• Execute brand-level preseason planning and budgets, including assortment strategy, brand scorecards, and OTB management
• Drive Item Level Quantification for all 3P apparel and accessories buys
• Partner with Merch Manager and the broader 3P team to ensure coordinated multi-department brand strategies
• Manage in-season GTM execution for Ecommerce and Retail, partnering with the Ecomm/Marketing team on launch and slotting
• Identify and pursue opportunities for brand collaborations, SMUs, and exclusive product development within apparel and accessories
• Track and report on brand and category performance, surfacing insights to drive in-season adjustments
• Attend market and key brand meetings; maintain active relationships with top 3P apparel partners
• Support the broader 3P team with buying tasks and seasonal execution as needed
• Teach, coach, and motivate Assistant Buyer to drive in-season performance management and become exceptional pickers of product, editors of assortments, and business managers

Buyer – 3P Apparel, Accessories

General

• - Owner of the data line sheet, keeper of total document accuracy and updates
• - Develop understanding for category trends and react as necessary
• - Manage PO deliveries with brand operations team to ensure timely product launches
• - Work with planning on receipts, PO’s, and inventory management
• - Assist with market buys, including developing SMUs and exclusive product
• - Bring marketing POV to all product launches
• - Create brand notes and product briefs that relay product info for creative teams
• - Special projects for the product team around return rates and product launches
• - Work with creative and editorial on PDP and marketing direction
• - Drive category business from a holistic buyer POV across House Brands and 3PA
• - Participate in brand discovery
• - Help manage day-to-day with lead merchant

Assistant Merchandiser – House Brands

Producer

• Act as the primary driver behind our seasonal creative production strategy, partnering upstream with Brand and Product to shape the vision and approach for our biggest seasonal shoots
• Provide clear, company-wide visibility to how GTM priorities will be addressed through creative production
• Leverage channel deliverable plans—including video needs—to develop detailed shot lists that pay off hero product positioning as set forward by the Brand team
• Leverage AI and other modern tools to iron out shoot logistics, develop mood boards and pre-visualize what we’ll capture on set, aligning stakeholders in advance of the shoot
• Support our Creative Director - on-set and in pre-production - in the pursuit of bringing the creative brief to life in the most impactful way possible
• Build efficiencies into our production process across team bandwidth, staffing, and spend
• Establish and refine a seamless workflow between our content and brand teams that locks into our GTM rhythm
• Lead the production team, optimize overall production processes, and manage day-to-day project staffing - to include freelance producers at times
• Actively contribute to campaign story selection—helping decide who we feature, where we go, and what adventures we track
• Manage and own the creative production budget, specifically overseeing allocations for campaign shoots, campaign videos, and our active roster of freelance producers and stylists

Senior Campaign Production Manager

Account Manager

• Act as the primary field contact for national and regional accounts, executing strategic call cycles using an A/B/C prioritization framework
• Partner with buyers to plan and execute seasonal floor sets, fixture updates, and strict Huckberry visual merchandising standards
• Analyze sell-through data to flag risks early and unlock high-impact replenishment opportunities
• Deliver engaging, brand-consistent product knowledge (PK) training sessions to retail staffs, tailoring your approach to account sizes and product categories
• Master Huckberry's product stories, materials, and use cases to build authentic enthusiasm with store crews and managers
• Prospect, pitch, and open promising new independent and regional wholesale accounts across the Midwest retail landscape
• Collaborate directly with the Director of Wholesale to set territory-specific targets and develop strategies to smash them
• Conceptualize and execute high-energy in-store events, trunk shows, and local activations that drive traffic and clear ROI
• Own weekly CRM field reporting, territory plans, quarterly business reviews, and travel budget efficiency

Wholesale Territory Manager

Artificial Intelligence

• - Partner with our VP of Technology, operations, logistics, finance, CS, and merchandising teams to identify high-impact automation opportunities
• - Design and build workflow automations using APIs and orchestration tools (Airflow, Prefect, n8n, or similar)
• - Develop and deploy practical AI/LLM-powered tools for tasks like document processing, classification, content generation, and data extraction
• - Enhance integrations between internal systems with generative AI tooling
• - Write clean, maintainable code with appropriate testing and monitoring
• - Measure and report on the impact of automations (time saved, error reduction, cost savings)
• - Stay current on AI tooling and evaluate new tools for practical business applications

Senior Manager, Retention & CRM

Buyer – 3P Apparel, Accessories

Assistant Merchandiser – House Brands

Senior Campaign Production Manager

Wholesale Territory Manager

AI Process Engineer