Backend Product Software Engineer, AI Features
Dropbox
Senior Product Manager II, AI-Powered Customer Engagement
HubSpot
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Define the future of proactive customer engagement by identifying opportunities to transform reactive support into anticipatory experiences.
- Work closely with engineering and UX to define problems worth solving and guide technical teams toward AI-powered solutions.
- Build intelligent, multi-modal engagement experiences spanning chat, in-app tours, contextual help, and various media types.
- Shape AI-powered engagement strategy across multiple surfaces—from website interactions to deep in-product experiences—using predictive intent recognition and behavioral analysis.
- Drive Customer Agent adoption through intelligent engagement pathways and design smart handoffs between proactive engagement and AI-assisted self-service.
- Pioneer conversational AI and autonomous engagement where AI agents proactively reach out, execute tasks autonomously, and learn from interactions.
- Influence self-service strategy across Service Hub to scale support and drive retention as AI capabilities mature.
Requirements
- Extensive product management experience with a track record of owning complex, high-usage products.
- Deep customer empathy and AI product intuition with ability to translate user pain points into predictive product opportunities.
- Experience with AI-powered engagement platforms and predictive systems preferred (conversational AI, behavioral triggers, predictive analytics, multi-modal experiences).
- Systems thinking and ability to see connections across touchpoints, user journeys, and AI capabilities.
- Comfort with AI product development and emerging technologies; ability to innovate with predictive analytics, conversational AI, and autonomous agents.
Benefits
- The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles.
- Some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs).
- Some roles may also be eligible for overtime pay.
- Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
- Benefits and perks available (see HubSpot Careers benefits and perks page).
- Flexible work arrangements (Remote - USA; company values flexibility and connection).
- In-person onboarding at a regional HubSpot office for Engineering hires and periodic Product team events to build connections.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI-powered engagementpredictive analyticsconversational AIbehavioral triggersmulti-modal experiencessystems thinkingproduct managementuser journey mappingautonomous agentspredictive intent recognition
Soft skills
customer empathyproblem-solvinginnovationcommunicationcollaborationstrategic thinkinginfluenceadaptabilityleadershipanalytical thinking
