Manage Tier 1 cases in our Case Management system (ServiceNow), resolving employee requests and triaging to appropriate teams to ensure timely and accurate support.
Own shared inbox workflows and consistently meet SLA and quality standards while maintaining a high bar for employee experience.
Process Workday transactions with precision, ensuring data accuracy, completeness, and compliance.
Review existing (“as-is”) People Ops processes and reporting workflows to identify automation and continuous improvement opportunities.
Maintain and audit online employee records to ensure regulatory compliance and data integrity.
Partner cross-functionally with Compensation, Payroll, and other People teams to support seamless People initiatives.
Contribute to onboarding and employee lifecycle processes to ensure a smooth and engaging experience from hire to transition.

Requirements

2+ years of experience in People Operations or a related Human Resources role (or equivalent experience).
Experience working with HRIS systems such as Workday.
Strong attention to detail with a customer-centric mindset and commitment to follow-through.
Experience partnering with cross-functional People teams (e.g., Compensation, Payroll, Benefits).
Ability to manage multiple priorities and deadlines in a fast-paced, global environment.
Sound judgment and discretion when handling sensitive and confidential information.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

case managementdata accuracycomplianceautomationreporting workflowsHRISWorkdayemployee lifecycle processesonboarding

Soft Skills

attention to detailcustomer-centric mindsetcommitment to follow-throughsound judgmentdiscretionability to manage multiple prioritiesability to meet deadlines