Hubbell Incorporated

Field Support Technician

Hubbell Incorporated

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $53,800 - $80,800 per year

About the role

  • Provide a high level of customer service in field installation of Data Collection Unit (DCU) equipment.
  • Resolve issues supporting Aclara’s HeadEnd Controller (AclaraONE), Data Collectors (DCU) & client meter endpoints (MTUs).
  • Meet all contractual service level agreements for the work assigned.
  • Provide timely support and resolution to customers’ support requests.
  • Work directly and communicate with the customer to adhere to project schedule.
  • Troubleshoot customer backhaul connections (Ethernet, Cell, Fiber Optics).
  • Work closely with Technical Support, Engineering, Account & Project Management and Customer Contacts.
  • Ensure compliance with Service Level Agreements through timely response and resolution.
  • Create and upload field reports upon the completion of job assignment.

Requirements

  • Minimum of a High school diploma or equivalent.
  • 3 or more years related experience and/or training in field technician role, technical support; or equivalent combination of education and experience.
  • Demonstrated technical and mechanical aptitude.
  • Ability to manage and organize personal and professional schedule.
  • Ability to meet deadlines and thrive in a constantly changing work environment.
  • Ability to operate and maintain current smartphone free of mechanical defects.
  • Ability to handle multiple tasks and work independently while following field procedures.
  • Intermediate knowledge of Microsoft Office Software Suite.
  • Solid command of the English language and its proper use.
  • Advanced written and verbal communication skills.
  • Outgoing, personable, and enjoy working directly with customers and coworkers.
  • Self-motivated and able to work effectively alone as well as part of a team.
  • Ability to communicate detailed technical information to an audience with various levels of technical understanding.
  • Valid driver’s license that is not under or pending suspension and must meet the required qualifications within the Company’s drivers’ policy.
Benefits
  • Competitive salary and benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Data Collection Unit (DCU)AclaraONEEthernetCellFiber Opticstechnical supportfield technicianmechanical aptitudeMicrosoft Office Software Suite
Soft Skills
customer servicecommunicationorganizational skillstime managementproblem-solvingteamworkself-motivationadaptabilityinterpersonal skillswritten communication
Certifications
High school diplomavalid driver's license