Hubbell Incorporated

Field Support Technician

Hubbell Incorporated

full-time

Posted on:

Location Type: Hybrid

Location: Solon • Ohio • United States

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Salary

💰 $53,800 - $80,800 per year

About the role

  • Provide a high level of customer service in field installation of DCU (Data Collection Unit) equipment.
  • Upgrades, and troubleshooting complex issues.
  • Resolve issues supporting Aclara’s HeadEnd Controller (AclaraONE), Data Collectors (DCU) & client meter endpoints (MTUs).
  • Meeting all contractual service level agreements for the work they are assigned.
  • Provide timely support and resolution to our customers’ support requests.
  • Work directly and communicate with the customer in person to adhere to project schedule, hear their concerns and build a strong relationship.
  • Install, troubleshoot and perform maintenance on Data Collection Units (DCU).
  • Ability to climb vertical ladders, some in excess of 150ft.
  • Ability to work outside in all-weather elements.
  • Troubleshoot customer backhaul connections (Ethernet, Cell, Fiber Optics).
  • Work closely with Technical Support, Engineering, Account & Project Management and Customer Contacts.
  • Generate Field/DCU procedures for troubleshooting and equipment diagnosis.
  • Ensure compliance with Service Level Agreements through timely response and resolution.
  • Keep detailed notes and track customer issues through Customer Relationship Management (CRM) system.

Requirements

  • Minimum of a High school diploma or equivalent.
  • 3 or more years related experience and/or training in field technician role, technical support; or equivalent combination of education and experience.
  • Demonstrated technical and mechanical aptitude.
  • Ability to manage and organize personal and professional schedule.
  • Ability to meet deadlines and thrive in a constantly changing work environment.
  • Ability to operate and maintain current smartphone free of mechanical defects.
  • Ability to handle multiple tasks and work independently while following field procedures.
  • Intermediate knowledge of Microsoft Office Software Suite.
  • Solid command of the English language and its proper use.
  • Advanced written and verbal communication skills.
  • Outgoing, personable, and enjoy working directly with customers and coworkers.
  • Self-motivated and able to work effectively alone as well as part of a team.
  • Ability to communicate detailed technical information to an audience with various levels of technical understanding.
  • Valid driver’s license that is not under or pending suspension and must meet the required qualifications within the Company’s drivers’ policy, in addition to the below:
  • Maximum of 1 moving violation in the last three years in combination with one at fault accident.
  • Maximum of 2 moving violations in the last 3 years with no at fault accidents.
  • Maximum of 2 at fault accidents in the last 3 years with no moving violations.
Benefits
  • Competitive salary and benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinginstallationmaintenancetechnical supportmechanical aptitudecustomer servicedata collection units (DCU)backhaul connectionsEthernetfiber optics
Soft Skills
communication skillsorganizational skillstime managementproblem-solvinginterpersonal skillsself-motivatedteamworkadaptabilitycustomer relationship buildingattention to detail
Certifications
high school diplomavalid driver's license