Customer Service Representative
Hubbell Incorporated
full-time
Posted on:
Location Type: Hybrid
Location: Hamilton • Ohio • United States
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Tech Stack
About the role
- Daily contact with customers
- Provide price and availability, order status, and general customer information upon request
- Interpret and communicate information from ERP system and customer portal to customers
- Process, resolve, and expedite orders
- Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
- Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
- Utilize strong technical knowledge to handle more advanced product-related inquiries
- Look up special pricing agreements and convey accurate price to internal and external customers
- Facilitate creation of customer order reports
- Manage key accounts, challenging accounts, and challenging salespeople
Requirements
- AS degree in Marketing, Business or related field, or 5 years of equivalent experience in customer service
- Highly organized with an ability to work well under tight time constraints
- Ability to manage multiple priorities simultaneously
- Must be strong in Excel (incl. v-lookups, pivot tables)
- SAP or SALESFORCE experience preferred
Benefits
- Work from home Monday & Fridays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Excelv-lookupspivot tablesERP systemsorder processingcustomer order reports
Soft Skills
customer serviceempathypositive attitudeorganizational skillsability to manage multiple prioritiescollaborationcomposure
Certifications
AS degree in MarketingAS degree in Business