Hubbell Incorporated

Field Support Technician

Hubbell Incorporated

full-time

Posted on:

Location Type: Office

Location: New York City • New York • United States

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Salary

💰 $60,000 - $75,000 per year

About the role

  • Install, troubleshoot and perform maintenance on Data Collection Units (DCU) within the five boroughs of New York City
  • Ability to operate and maneuver bucket truck and or towable man lift up to 50ft
  • Troubleshoot customer backhaul connections (Ethernet, Cell, Fiber Optics)
  • Safeguard, maintain and document inventory of repair parts and assigned equipment stored locally
  • Generate Field/DCU procedures for troubleshooting and equipment diagnosis
  • Ensure compliance with Service Level Agreements through timely response and resolution
  • Keep detailed notes and track customer issues through Customer Relationship Management (CRM) system

Requirements

  • Minimum of a High school diploma or equivalent
  • 3 or more years related experience and/or training in field technician role, technical support; or equivalent combination of education and experience
  • Demonstrated technical and mechanical aptitude
  • Ability to manage and organize personal and professional schedule
  • Ability to meet deadlines and thrive in a constantly changing work environment
  • Valid driver’s license that is not under or pending suspension and must meet the required qualifications within the Company’s drivers’ policy
Benefits
  • Competitive benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Data Collection Units (DCU)troubleshootingEthernetCellFiber Opticsequipment diagnosisField/DCU procedurestechnical supportmechanical aptitude
Soft Skills
organizational skillstime managementability to meet deadlinesadaptability
Certifications
High school diplomavalid driver’s license