Solution Performance Manager
Hubbell Incorporated
full-time
Posted on:
Location Type: Office
Location: St. Louis • Montana • Ohio • United States
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About the role
- Serve as overall and on-going engagement manager of assigned clients ensuring the on-going delivery of Aclara’s full suite of products across all verticals are in accordance with contractual delivery and performance service levels
- Thoroughly understand delivery and performance contracts and provide representation internally and to the customer
- Author, monitor and/or review performance reports that indicate client success regularly communicated to customers in both written and verbal correspondence to share metrics and next steps
- Reaching into client contacts and roles beyond immediate POC, allowing for next-generation consulting and planning of business opportunities.
- Drive said client discussions into defined pitch strategies by working with the Sales, Solution Architecture and Product Management teams on prospective opportunities
- Track, assess and communicate client goals, business plans, issues, key milestones, timelines, action items, metrics and budgets regularly as prescribed for internal reviews and assessments
- Proactively identify client performance issues and manage escalations across respective departments including Support, Sales/Orders, Product Management, Professional Services, Field Engineering, Training and Software
- Identify, manage, and deliver any project scope changes
- Stay current with Aclara and Hubbell hardware and software releases, product functionalities, and roadmaps
Requirements
- Bachelor’s degree in Engineering, Computer Science, Business or in liue of, an Associates degree with at least 10 years of industry experience
- 7+ years of directly relevant experience as a Project Manager responsible for the implementation of complex software or hardware applications
- Basic knowledge (working experience a plus) with utility system operations and planning
- Working knowledge of Gas/Water/Electric distribution models, environments and operations
- Able to establish a natural rapport with Utility personnel at various levels within the Utility’s organization
- Demonstrated experience with client-facing activities: sales calls, business development, requirements gathering, project planning, risk assessment and mitigation, and progress meetings
- Demonstrated track record of developing senior level client relationships
- Ability to successfully provide direction and leadership to others as a project lead and/or a technical specialist
- Demonstrated leadership skills, communication, analytical and problem solving skills, short-term and long-term planning skills
- Demonstrated verbal, written, presentation skills, negotiation and strong analytical skills
- Basic understanding of hardware/software R&D cycle
- Willing and able to travel to customer sites or Aclara offices up to 40% of the time
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementSoftware ImplementationHardware ImplementationUtility System OperationsGas Distribution ModelsWater Distribution ModelsElectric Distribution ModelsRisk AssessmentRequirements GatheringPerformance Reporting
Soft Skills
LeadershipCommunicationAnalytical SkillsProblem SolvingNegotiationClient Relationship ManagementBusiness DevelopmentPlanningRapport BuildingPresentation Skills