HSI

Implementation Consultant – HSEI

HSI

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Lead client onboarding sessions, guiding customers through the implementation journey and setting clear expectations.
  • Run discovery workshops to gather and define customer requirements within the agreed scope.
  • Own end-to-end delivery — manage your project plan in Rocketlane, keeping work on time, in scope, and within budget.
  • Configure and document solutions in the HSI Donesafe platform, translating requirements into effective workflows and automations.
  • Support data migration from legacy systems and ensure smooth integration.
  • Deliver client training and create clear user documentation for administrators and end users.
  • Test and validate configurations internally and with clients to meet quality and functional requirements.
  • Lead go-live activities and coordinate a seamless handover to Support.
  • Manage risks proactively, communicating and resolving issues early to keep projects on track.
  • Close projects confidently, finalising deliverables and supporting the transition to Customer Success.
  • Continuously improve by identifying opportunities to enhance implementation quality and customer experience.
  • Collaborate occasionally with Product or APAC teams on technical discussions or complex projects (2–5 hours per week flexibility).

Requirements

  • 3+ years of experience delivering end-to-end software implementations within a SaaS environment.
  • Background or familiarity with the EHS / Health & Safety industry is highly desirable.
  • Proven experience configuring workflows, forms, and automations within software platforms or similar configuration-based systems.
  • Excellent communication and presentation skills — able to lead workshops and explain technical details clearly to non-technical audiences.
  • Proven ability to manage multiple implementation projects simultaneously while meeting deadlines and maintaining quality.
  • A customer-first mindset, focused on creating a positive experience and measurable value for every client.
  • Proactive and solution-oriented, with the judgement to make sound decisions and resolve challenges early.
  • Adaptable and detail-focused, comfortable working in a fast-paced, evolving environment.
  • Collaborative when needed — able to partner with Product or global teams — but confident working independently day to day.
  • Degree in IT, Business, EHS, or related field (or equivalent hands-on experience).
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
end-to-end software implementationsconfiguring workflowsconfiguring formsconfiguring automationsdata migrationproject managementquality assuranceuser documentationclient trainingrisk management
Soft Skills
communication skillspresentation skillscustomer-first mindsetproactivesolution-orientedadaptabledetail-focusedcollaborativeindependent worktime management