Manager

• - Manage the assignment of implementation team members to projects based on skill sets, availability, and project requirements.
• - Maintain a real-time view of resource capacity and forecast future needs.
• - Identify and resolve delivery resource conflicts or bottlenecks
• - Collaborate with HR and department leads to recruit, onboard, and retain implementation team members.
• - Monitor performance and support professional development of implementation team members
• - Develop and maintain dashboards and reports on resource utilization, productivity, and capacity planning.
• - Provide insights and recommendations to improve efficiency.
• - Implement best practices in resource management and contribute to continuous improvement initiatives.
• - Support the adoption of tools and systems for resource tracking and planning.

Implementation Resource Manager

Customer Success Manager

• Manage and grow relationships with assigned customer accounts, acting as the primary post-sale point of contact
• Develop and execute customer success plans focused on adoption, retention, and long-term value realization
• Identify opportunities for account growth, expansion, and increased platform utilization
• Partner with Sales, Support, Product, and Implementation teams to resolve customer challenges and drive successful outcomes
• Conduct regular business reviews and customer check-ins, providing insights, recommendations, and ROI-focused guidance
• Monitor customer health metrics and proactively address risks to retention or engagement
• Maintain strong renewal performance while contributing to upsell and expansion goals
• Advocate for customer needs internally and provide feedback to support continuous product and process improvement

Backend Engineer

• Design, build, and maintain scalable backend services, APIs, and data layers, with frontend contributions as needed
• Own and deliver end-to-end features, from concept through deployment
• Optimize application performance, including database queries, service throughput, and system efficiency
• Collaborate on architecture decisions, code reviews, and technology selection
• Document systems, integrations, and technical solutions
• Mentor junior developers and contribute to a culture of engineering excellence
• Participate in Agile development processes (standups, sprint planning, retrospectives)
• Support production systems through participation in an on-call rotation

Full Stack Software Developer – Backend-focused

• Build and manage strong relationships across a portfolio of customers, acting as their primary point of contact
• Proactively guide customers to maximise value, adoption, and ongoing use of HSI solutions
• Manage the full customer lifecycle, including engagement, retention, and renewal
• Identify and close upsell and cross-sell opportunities within your accounts
• Own retention performance, contributing to renewal and growth targets/quotas (including NRR)
• Develop strong product knowledge and guide customers on best practices and effective use of our solutions
• Partner with Sales, Support, Product, and other internal teams to deliver a seamless customer experience
• Advocate for customers by sharing feedback and product insights with internal stakeholders
• Maintain a strong understanding of customer contracts and renewal timelines
• Effectively prioritise and manage a high-volume portfolio (100–150 accounts)
• Contribute to team best practices and continuous improvement

Compliance

• Maintain up-to-date knowledge of Electric Reliability Organization Enterprise regulatory compliance trends
• Evaluate registered entities’ adherence to NERC Reliability Standards (Operations and Planning) and CIP standards
• Assist in identifying and developing improvements to compliance processes and procedures
• Develop Reliability Standard Audit Worksheets and evaluate Bulk Electric System (BES) applicability
• Ensure timely completion of compliance deliverables
• Conduct in-depth reviews of business unit processes, procedures, and controls to assess effectiveness of reliability standards adherence
• Independently carry out complex projects and assignments

NERC Compliance Analyst

QA Engineer

• Contribute and drive the adoption of an AI-driven QA approach across products and platforms
• Design, build, and maintain enterprise-grade test automation using Playwright
• Contribute to establishing an automation-first QA approach, including standards, governance, and reporting
• Leverage AI tools (e.g., Claude) to generate and scale test cases
• Support the development of standards for AI-assisted test generation, test data strategy, regression design, and observability
• Help reduce reliance on manual and outsourced QA efforts
• Execute and expand regression testing across multiple applications
• Integrate automated testing into Azure DevOps CI/CD pipelines
• Partner closely with engineering, product, and DevOps teams
• Identify and prioritize high-value test scenarios for automation
• Contribute to QA standards, best practices, and automation strategy
• Help define and track quality and automation metrics (coverage, regression cycle time, defect escape rate, throughput)
• Support knowledge sharing, documentation, and reuse of automation frameworks
• Communicate progress, risks, and KPI trends to leadership

Senior QA Automation

Account Manager

• Define and execute HSI’s EMEA partnerships and alliances strategy
• Build a scalable indirect GTM motion across UK & Ireland
• Identify high-value channel and referral partners
• Develop strategic plans for co-selling and joint pipeline generation
• Expand HSI’s presence within regulated sectors including utilities, infrastructure, construction, logistics, and workplace compliance
• Deliver partner-sourced pipeline and revenue targets
• Work with multiple stakeholders to build Joint GTM Plan
• Drive measurable contribution to ARR growth
• Build quarterly and annual alliance business plans
• Forecast partner pipeline with rigor and accuracy
• Track key metrics including sourced pipeline, influenced revenue, sourced revenue, win rates, and partner conversion
• Own senior stakeholder relationships across strategic accounts and alliance partners
• Engage with executive leadership teams at partner organisations
• Drive commercial alignment with joint value propositions
• Lead executive business reviews and strategic planning sessions
• Work closely with: Sales
• Marketing
• Product
• Customer Success
• RevOps
• Legal / Procurement
• Build partner onboarding and certification frameworks
• Develop co-branded sales plays and enablement assets
• Support joint events, webinars, and industry roundtables
• Ensure partners can effectively position HSI’s EHS and compliance software suite

Director, Partnerships – Strategic Alliances

Solutions Engineer

• Provide advanced technical support and customer service to existing customers utilizing the safety management system
• Assist clients in effectively implementing, updating, and maintaining their configured sites
• Collaborate with software developers and cross-functional support teams to resolve customer issues
• Proactively recommend product enhancements that improve system performance and user experience
• Act as a technical resource with deep understanding of company products, data architecture, and APIs
• Serve as an intermediate-level system administrator
• Assist or lead internal and paid customer projects as the primary technical resource
• Conduct thorough quality assurance reviews to ensure all LMS implementations meet defined specifications
• Investigate, resolve, and/or escalate advanced technical support issues
• Provide detailed guidance and support to customers in executing system modifications
• Perform data and system audits to ensure accuracy, consistency, and proper data mapping
• Maintain accurate records of all activities in Salesforce
• Ensure customer tickets are closed within company Service Level Agreement (SLA)

Solutions Architect I

Product Manager

• Define and own the roadmap for a virtual assistant driven application interface, including conversational experiences, agent capabilities, and workflow automation
• Lead the evolution of HSI’s MCP, including context management, memory, orchestration, and service integrations
• Translate company strategy and customer needs into differentiated AI-driven product capabilities
• Partner with engineering and data teams to design AI-powered features leveraging LLMs, RAG, and agent-based systems
• Define product requirements including system behavior, prompts, guardrails, and evaluation criteria
• Drive execution through agile development cycles, maintaining a well-prioritized backlog of features and experiments
• Establish and monitor key AI performance metrics (e.g., accuracy, task success, latency, cost, hallucination rates)
• Lead experimentation efforts to improve model outputs, workflows, and user experience
• Partner with data teams to define feedback loops, data requirements, and opportunities for fine-tuning or optimization
• Leverage AI tools to accelerate core PM workflows, including requirements documentation, backlog refinement, and internal communications
• Rapidly prototype product concepts—especially conversational flows and AI interactions—to validate ideas early
• Use AI to synthesize customer feedback, support data, and usage patterns into actionable insights
• Continuously evaluate and adopt new AI tools to improve product development speed and decision-making
• Conduct user research and analyze customer workflows to identify high-impact AI opportunities
• Partner closely with engineering, UX, data science, and go-to-market teams to deliver cohesive solutions
• Serve as an internal advocate and subject matter expert for AI-driven product capabilities

Implementation Resource Manager

Customer Success Manager

Full Stack Software Developer – Backend-focused

Customer Success Manager

NERC Compliance Analyst

Senior QA Automation

Director, Partnerships – Strategic Alliances

Solutions Architect I

AI Product Manager