Customer Service Agent
HRS Group
full-time
Posted on:
Location Type: Hybrid
Location: Ho Chi Minh • 🇻🇳 Vietnam
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support hotels in resolving payment-related issues
- Assist stakeholders with booking & invoice-related queries, ensuring accuracy & timely resolutions
- Create & manage new customer accounts within the system, maintaining data integrity
- Process tasks related to invoice completion, adhering to established workflows
- Collaborate with cross-functional teams to enhance systems & improve operational processes
- Provide exceptional customer service by addressing inquiries & troubleshooting issues promptly
- Document & escalate complex cases to relevant teams for resolution
Requirements
- Experience in customer service or similar roles
- Familiarity with invoicing and account management systems
- Strong verbal and written English communication skills
- Curious and eager to learn new products/services
- Detail-oriented with excellent multitasking abilities
- Proactive and innovative problem-solving mindset
- German language skills are a plus
Benefits
- Attractive salary package with a 13th-month bonus and Reward bonus
- Private health insurance for you and family member, plus full statutory coverage (social, health, unemployment)
- 18 days of paid leave per year, including sick days
- Dedicated learning budget, access to Udemy, English classes, mentoring, and global workshop/business forum opportunities
- Meal and parking allowances to keep life simple
- Company trips, year-end celebrations, structured quarterly team bonding, culture activities for x-team collaboration
- Generous referral bonus for every successful hire you bring in
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
invoicingaccount managementdata integrity
Soft skills
customer servicecommunicationdetail-orientedmultitaskingproblem-solvingcuriosityproactivity