HRI Properties

Guest Services

• Verify the accuracy of figures, calculations, and postings pertaining to daily business transactions recorded by other staff members by performing various analyses of accounting records.
• Compile, review and distribute various reports to appropriate members.
• Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
• Maintain complete knowledge of property management system and manual procedures.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Set up and organize work station with designated supplies, forms and resource materials; maintain cleanliness at all times. Report shortages to supervisor.
• Answer telephone within three rings, using correct salutations and telephone etiquette.
• Be familiar with all hotel services and facilities to respond to guest inquiries accurately. Promote positive guest relations.
• Be familiar with all hotel packages, promotions, prices and rates to best service guests.
• Possess a complete working knowledge of PMS, POS, call accounting and movie systems.
• Correct errors or list discrepancies for adjustment.
• Compute percentages and totals and compare results with recorded entries.
• Inspect items on books of original entry to determine if accepted accounting procedures were followed in recording transactions.
• Analyses data obtained for evidence of deficiencies in controls or lack of compliance with management policies and procedures.
• Reconcile and complete all daily front desk as well as Food and Beverage cashier work.
• Run final trial balance to post rooms and close day.
• Run accounts receivable reports and other reports required for record keeping as designated by the Controller.
• Provide next day reports for Front Office, Housekeeping, Sales and Accounting Offices as required
• Transmit credit card vouchers electronically via modem to authorized vendors.

Guest Services Agent

Chief Marketing Officer

• Join our team as Director of Sales & Marketing and share the next chapter in this beautiful property’s story
• Responsible for managing the implementation of the hotel’s sales and strategies
• Achieving budgeted top-line revenue for the hotel
• Accountable for the guest room and catering/banquet revenues
• Maximize profitability for the hotel and ensuring delivery of outstanding quality service for all clients
• Work closely with the revenue management and marketing teams to develop strategies to maximize RevPAR and grow market share
• Organized, detail-oriented, enjoy working in a team environment, leading & developing others
• Serve as a strategic member of the hotel's Executive Committee who interacts with Ownership
• Participate in the hotel's MOD program
• Manages a team of sales associates
• Develop a strategic account plan for the demand generators in the market
• Manage the property's reactive and proactive sales efforts
• Provide customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations
• Review the Strategic Alignment Review (STAR) report, and competitive shopping reports
• Research competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share
• Attend sales & revenue strategy meetings to provide input on weekly and overall sales strategy
• Participate in sales calls with members of the above property Sales and Revenue team to acquire new business and/or close on business
• Implement a seamless turnover from sales to operations
• Monitor the effective resolution of guest issues that arise as a result of the sales process
• Maintain successful performance by increasing revenues, controlling expenses
• Implement the independent brand strategy and applicable initiatives in all aspects of the sales process
• Train and develop sales associates
• Weekly reporting on sale production
• Develop strong partnerships with local organizations
• Develop and manage internal key stakeholder relationships
• Develop strong community and public relations by maintaining property participation in local, regional, and national tradeshows and client events
• Execute exemplary customer service to drive customer satisfaction and loyalty
• Function as the leader of the property’s sales department with a strong knowledge base in all segments of group and deployed transient in addition to catering and events
• Creates effective structures, processes, jobs, and performance management systems

Director of Sales and Marketing

Engineer

• Perform routine and preventive maintenance tasks in guest rooms, public areas, and back-of-house spaces
• Troubleshoot and repair minor HVAC, plumbing, electrical, and mechanical issues
• Respond promptly to maintenance requests from guests and hotel staff
• Complete work orders, PM tasks, and repair logs in the work order system
• Assist with painting, carpentry, caulking, and other cosmetic repairs
• Inspect guest rooms for proper functionality of lights, outlets, AC units, fixtures, and appliances
• Maintain cleanliness and organization of the engineering shop and mechanical areas
• Support setup for special projects, events, or furniture movements when needed
• Monitor and report equipment issues requiring advanced repair or vendor support
• Follow all safety, sanitation, and company procedures
• Perform additional duties as assigned by engineering leadership

Guest Services Agent

Director of Sales and Marketing

Maintenance Engineer