Guest Services Agent

HRI Properties

Guest Services Agent at Hotel Abri ensuring accuracy of business transactions and guest inquiries in San Francisco. Collaborating with various departments and providing excellent guest relations services.

Posted 7/18/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in accounting practices, including data analysis, reconciliation, and compliance with hotel policies. Proficient in using property management systems and maintaining accurate financial records while ensuring excellent guest relations.

Highest-signal resume keywords

Accounting PracticesProperty Management System (PMS)Data AnalysisMathematical CalculationsGuest Relations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReconciliationMathematical CalculationsAccounting ProceduresReport CompilationFinal Trial BalanceAccounts ReceivableCashier WorkError CorrectionCompliance Analysis

Soft Skills

CommunicationTeam CollaborationAttention to DetailCustomer ServiceOrganizational Skills

Tools & Technologies

Property Management System (PMS)Point of Sale (POS)Call Accounting SystemWord ProcessorsCalculators

Certifications & Qualifications

High School DiplomaCollege Degree (Accounting Major Preferred)Certification in Computer Training

Industry Keywords

Hotel PoliciesBusiness TransactionsGuest InquiriesFood and Beverage CashierFront Desk Operations

About the role

Key responsibilities & impact

Verify the accuracy of figures, calculations, and postings pertaining to daily business transactions recorded by other staff members by performing various analyses of accounting records.
Compile, review and distribute various reports to appropriate members.
Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
Maintain complete knowledge of property management system and manual procedures.
Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
Set up and organize work station with designated supplies, forms and resource materials; maintain cleanliness at all times. Report shortages to supervisor.
Answer telephone within three rings, using correct salutations and telephone etiquette.
Be familiar with all hotel services and facilities to respond to guest inquiries accurately. Promote positive guest relations.
Be familiar with all hotel packages, promotions, prices and rates to best service guests.
Possess a complete working knowledge of PMS, POS, call accounting and movie systems.
Correct errors or list discrepancies for adjustment.
Compute percentages and totals and compare results with recorded entries.
Inspect items on books of original entry to determine if accepted accounting procedures were followed in recording transactions.
Analyses data obtained for evidence of deficiencies in controls or lack of compliance with management policies and procedures.
Reconcile and complete all daily front desk as well as Food and Beverage cashier work.
Run final trial balance to post rooms and close day.
Run accounts receivable reports and other reports required for record keeping as designated by the Controller.
Provide next day reports for Front Office, Housekeeping, Sales and Accounting Offices as required
Transmit credit card vouchers electronically via modem to authorized vendors.

Requirements

What you’ll need

High school diploma or equivalent
Must be able to communicate in English with guests, visitors, vendors and hotel staff.
Must be able to provide legible communication.
Must be able to compute mathematical calculations.
College degree, Accounting major preferred
Certification of previous training in computers
Experience with computers, calculators or word processors
Ability to input and access information into the property management and sale systems.
Ability to perform job functions with minimal supervision.
Ability to remain stationary at assigned post for extended periods of time.
Ability to work cohesively with other departments and co-workers as part of a team.

Benefits

Comp & perks

medical
dental
life insurance
401K
paid time off
discounted hotel stays and more