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Director of Sales and Marketing
HRI PropertiesDirector of Sales & Marketing at Hilton San Antonio Hill Country overseeing sales strategies and revenue management. Leading a team to deliver exceptional guest experiences and engagement.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in sales strategy development, revenue management, and team leadership within the hospitality industry. Proven ability to maximize profitability, enhance customer satisfaction, and build strong community relationships.
Highest-signal resume keywords
Sales Strategy DevelopmentRevenue ManagementBanquets/Catering ExperienceTeam LeadershipCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ManagementRevenue GenerationMarket AnalysisStrategic Account PlanningBudget Management
Soft Skills
Organizational SkillsCommunication SkillsAttention to DetailCreativityNegotiation Skills
Tools & Technologies
Delphi FDCKnowlandCVENTMeeting BrokerAgency 360Hilton OnQ
Certifications & Qualifications
Bachelor's Degree Preferred
Industry Keywords
HospitalitySales & MarketingGuest ServicesMarket Share GrowthPublic Relations
Tech Stack
Tools & technologiesDelphi
About the role
Key responsibilities & impact- Join our team as Director of Sales & Marketing and share the next chapter in this beautiful property’s story
- Responsible for managing the implementation of the hotel’s sales and strategies
- Achieving budgeted top-line revenue for the hotel
- Accountable for the guest room and catering/banquet revenues
- Maximize profitability for the hotel and ensuring delivery of outstanding quality service for all clients
- Work closely with the revenue management and marketing teams to develop strategies to maximize RevPAR and grow market share
- Organized, detail-oriented, enjoy working in a team environment, leading & developing others
- Serve as a strategic member of the hotel's Executive Committee who interacts with Ownership
- Participate in the hotel's MOD program
- Manages a team of sales associates
- Develop a strategic account plan for the demand generators in the market
- Manage the property's reactive and proactive sales efforts
- Provide customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations
- Review the Strategic Alignment Review (STAR) report, and competitive shopping reports
- Research competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share
- Attend sales & revenue strategy meetings to provide input on weekly and overall sales strategy
- Participate in sales calls with members of the above property Sales and Revenue team to acquire new business and/or close on business
- Implement a seamless turnover from sales to operations
- Monitor the effective resolution of guest issues that arise as a result of the sales process
- Maintain successful performance by increasing revenues, controlling expenses
- Implement the independent brand strategy and applicable initiatives in all aspects of the sales process
- Train and develop sales associates
- Weekly reporting on sale production
- Develop strong partnerships with local organizations
- Develop and manage internal key stakeholder relationships
- Develop strong community and public relations by maintaining property participation in local, regional, and national tradeshows and client events
- Execute exemplary customer service to drive customer satisfaction and loyalty
- Function as the leader of the property’s sales department with a strong knowledge base in all segments of group and deployed transient in addition to catering and events
- Creates effective structures, processes, jobs, and performance management systems
Requirements
What you’ll need- Bachelor's degree preferred
- Preferred 3-5 years experience as a Director of Sales in a full-service hotel
- Seasoned Senior Sales Manager or Assistant Director of Sales, welcome to apply
- Experience in Banquets/Catering needed
- Delphi FDC, Knowland, CVENT, Meeting Broker, Agency 360, Hilton OnQ experience preferred
- Professional image that falls within the hotel and company guidelines for appearance & dress
- Excellent reading, writing & oral proficiency in the English language
- Strong follow-up & ability to meet strict deadlines
- Good organizational & communication skills
- Strong attention to detail
- Ability to multi-task, and high level of creativity
- Ability to negotiate, organize, delegate & work under pressure.
Benefits
Comp & perks- complimentary shuttle to and from SeaWorld
- multiple on-site dining options
- pet friendly rooms
- fitness center
- outdoor games and activities