HR Profile

Account Executive

• Prospección activa mediante llamadas, correos, secuencias y redes.
• Realizar reuniones de diagnóstico con clientes potenciales.
• Identificar necesidades reales y brechas de dotación.
• Redacción de propuestas comerciales y técnicas.
• Seguimiento permanente de propuestas enviadas.
• Asegurar el cierre adecuado en términos de precio y alcances.

Consultor Comercial

• Prospección activa mediante llamadas, correo, secuencias y redes.
• Contacto con tomadores de decisión en áreas de Personas, Operaciones y Gerencias.
• Realizar reuniones de diagnóstico con clientes potenciales.
• Presentar servicios de Selección, Hunting, Evaluaciones y Subcontratación.
• Redacción de propuestas comerciales y técnicas.
• Seguimiento permanente y profesional de propuestas enviadas.
• Asegurar el cierre adecuado en términos de precio, alcances y plazos.

Customer Support

• Respond to incoming inquiries via email and occasional phone calls, providing clear, timely, and helpful solutions.
• Proactively follow up with users to ensure they understand the platform and feel confident using it.
• Identify friction points, recurring issues, or at-risk behaviors and address them before they escalate.
• Manage support requests professionally, ensuring each customer interaction is positive and effective.
• Build and maintain long-term relationships with customers through consistent communication and reliable follow-up.
• Coordinate with internal teams when issues require technical review or escalation.
• Ensure customers always know who to contact and feel genuinely supported throughout their experience.
• Resolve problems quickly and professionally while upholding high customer experience standards.

Customer Experience, Support Specialist

• Respond to inbound inquiries via email and occasional calls, providing clear, timely, and helpful solutions.
• Proactively follow up with users to ensure they understand the platform and feel confident using it.
• Identify friction points, recurring issues, or at‑risk behaviors and address them before they escalate.
• Manage support requests professionally, ensuring each customer interaction is positive and effective.
• Build and maintain long-term customer relationships through consistent communication and reliable follow‑through.
• Coordinate with internal teams when issues require technical review or escalation.
• Ensure customers always know who to contact and feel genuinely supported throughout their experience.
• Resolve issues quickly and professionally, maintaining high standards of customer experience.
• Contribute to customers developing comfort and fluency with the product, increasing satisfaction and long‑term usage.

Consultor Comercial

Consultor Comercial

Customer Experience, Support Specialist

Customer Experience, Support Specialist – Part-time