Customer Experience, Support Specialist
HR Profile
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Respond to incoming inquiries via email and occasional phone calls, providing clear, timely, and helpful solutions.
- Proactively follow up with users to ensure they understand the platform and feel confident using it.
- Identify friction points, recurring issues, or at-risk behaviors and address them before they escalate.
- Manage support requests professionally, ensuring each customer interaction is positive and effective.
- Build and maintain long-term relationships with customers through consistent communication and reliable follow-up.
- Coordinate with internal teams when issues require technical review or escalation.
- Ensure customers always know who to contact and feel genuinely supported throughout their experience.
- Resolve problems quickly and professionally while upholding high customer experience standards.
Requirements
- Experience in customer service, customer success, or account management.
- Clear, friendly, and empathetic communication skills.
- Ability to work independently with flexible hours.
- Experience in fintech, real estate, or SaaS platforms (preferred).
- Familiarity with CRM tools (HubSpot or similar).
- Comfortable using AI tools for organization and productivity.
Benefits
- Fully remote
- Contact: Natalia Aravena, Talent Acquisition Analyst – Human Resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
clear communicationfriendly communicationempathetic communicationproblem-solvingrelationship buildingcustomer supportindependent workflexibilityproactive follow-upcustomer experience