Customer Experience, Support Specialist – Part-time
HR Profile
part-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Respond to inbound inquiries via email and occasional calls, providing clear, timely, and helpful solutions.
- Proactively follow up with users to ensure they understand the platform and feel confident using it.
- Identify friction points, recurring issues, or at‑risk behaviors and address them before they escalate.
- Manage support requests professionally, ensuring each customer interaction is positive and effective.
- Build and maintain long-term customer relationships through consistent communication and reliable follow‑through.
- Coordinate with internal teams when issues require technical review or escalation.
- Ensure customers always know who to contact and feel genuinely supported throughout their experience.
- Resolve issues quickly and professionally, maintaining high standards of customer experience.
- Contribute to customers developing comfort and fluency with the product, increasing satisfaction and long‑term usage.
Requirements
- Experience in customer support, customer success, or account management.
- Clear, friendly, empathetic communication skills.
- Ability to work independently with flexible hours.
- Experience in fintech, real estate, or SaaS platforms (preferred).
- Familiarity with CRM tools (HubSpot or similar).
- Comfort using AI tools for organization and productivity.
Benefits
- Fully remote 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
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Soft Skills
clear communicationfriendly communicationempathetic communicationproblem-solvingcustomer relationship managementindependent workflexibility