HP France

Customer Delivery Manager

HP France

full-time

Posted on:

Location Type: Hybrid

Location: Reading • United Kingdom

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About the role

  • Use your skills to manage the delivery of our printing services
  • Grow your own career through a variety of paths inside one of the world’s leading technology companies
  • Manage remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP
  • Be the single point of contact for the customer managing change requests and customer queries
  • Manage day-to-day operation and assume responsibility for all service levels to be delivered to customer
  • Proactive elevation and escalation management
  • Prepare, lead and manage operational account reviews
  • Coordinate all relevant resources (internal/external partners)
  • Support Total Customer Experience management and achieve customer satisfaction targets
  • Manage Change Orders and provide consulting to customer on new products and services
  • Manage forecasting and P&L on an account basis and maintain profitability
  • Track and capture data/metrics

Requirements

  • University or College degree + 2 years of customer delivery experience, ideally Outsourcing or Project Management or Consulting
  • Strong English language skills (spoken and written)
  • Experience with Customer Delivery Management and general customer handling
  • Leadership experience
  • Client facing experience (face-to-face or remote)
  • Project management or project coordination experience
  • Strong collaboration, influence and negotiation skills in cross-functional teams
  • Ability to manage conflict and complex situations
  • Ability to apply business acumen and results driven attitude
  • Comfortable to work in a remote, virtual environment
  • Process and Methodology focused
  • Technical skills: MS Office applications and min. basic level of Excel
  • Project Management Methodologies - would be an advantage
  • ITIL foundation, processes & tools knowledge – would be an advantage
  • MS process and technology knowledge and background - would be an advantage
Benefits
  • Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)
  • The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer delivery managementproject managementconsultingP&L managementdata trackingmetrics capturechange managementforecastingITIL processesMS Office
Soft Skills
leadershipclient facingcollaborationinfluencenegotiationconflict managementbusiness acumenresults drivenadaptabilitycustomer satisfaction focus
Certifications
ITIL foundation