Manager – Managed Service Delivery
HP France
full-time
Posted on:
Location Type: Office
Location: Mumbai • India
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Tech Stack
About the role
- Manages a team of individual contributors and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization’s policies and procedures.
- Engages in setting up performance objectives, assembling project teams, resource allocation and ensuring the successful execution of diverse services segment management programs and processes.
- Develops strategies and business plans that align with organizational objectives, focusing on driving profitable growth and enhancing total customer experience (TCE).
- Collaborates with cross-functional teams to identify and implement process improvements within the services route to market, delivery, business operations, and individual and team productivity to enhance overall efficiency.
- Develops budgets with significant input from higher-level managers and ensures project adherence to budgetary constraints.
- Acts as subject matter expert, identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy.
Requirements
- Four-year or Graduate /Masters Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 10-15 years of job-related experience or 5-7 years of management experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.
- Preferred Certifications: Project Management Professional (PMP), ITIL certified & experienced.
- Strong influence & negotiation skill.
- Very strong Financial business acumen.
- Analytics Ability to build & manage strong customer relationship at the senior level.
- Business Development Business Strategies
Benefits
- Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business planningproject managementprocess improvementbudget managementperformance objectivesresource allocationservice business managementsolution architectinganalytics
Soft Skills
influencenegotiationcustomer relationship managementcollaborationleadershipcommunicationteam productivityfairnessconsistency
Certifications
Project Management Professional (PMP)ITIL