Manager, Shareholder Reporting
skillventory - A Leading Talent Research Firm
Manager – Lifecycle Services Support
HP France
full-time
Posted on:
Location Type: Hybrid
Location: Boise • Idaho, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $130,350 - $200,750 per year
Job Level
SeniorLead
About the role
- Facilitate the development of a strategic service roadmap that integrates input from channels, customers, HP sales, and cross-functional business unit teams.
- Lead the end-to-end delivery of WXP + Care Pack integrations, ensuring alignment with customer expectations and business outcomes.
- Own the Out-of-Band remediation strategy, including escalation protocols, incident triage, and resolution for high-impact service events.
- Design and implement integration architectures that support modularity, resilience, and telemetry-driven insights.
- Establish and track KPIs for integration success, incident response times, and customer satisfaction.
- Drive automation and predictive capabilities to enable proactive support and reduce time-to-resolution.
- Serve as a strategic escalation point, influencing resolution paths and executive-level communications during critical incidents.
- Develop and mentor a high-performing team, fostering a culture of innovation, accountability, and customer-centricity.
Requirements
- 10+ years of experience in enterprise support services, platform integration, or technical program management.
- Proven leadership in managing cross-functional initiatives and delivering complex service solutions.
- Strong understanding of enterprise support models, API ecosystems, and customer care frameworks.
- Experience with incident management, root cause analysis, and remediation planning.
- Excellent communication and stakeholder management skills, including executive-level engagement.
- Strong working knowledge of Lifecycle Care Pack services, digital workplace platforms.
- Experience in enterprise SaaS.
- Familiarity with ITIL, DevOps, or SRE methodologies.
- Background in telemetry, automation, or predictive support systems.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
platform integrationtechnical program managementincident managementroot cause analysisremediation planningAPI ecosystemsautomationpredictive support systemstelemetryLifecycle Care Pack services
Soft skills
leadershipstakeholder managementcommunicationteam developmentinnovationaccountabilitycustomer-centricity
