Manager

• Facilitate the development of a strategic service roadmap that integrates input from channels, customers, HP sales, and cross-functional business unit teams.
• Lead the end-to-end delivery of WXP + Care Pack integrations, ensuring alignment with customer expectations and business outcomes.
• Own the Out-of-Band remediation strategy, including escalation protocols, incident triage, and resolution for high-impact service events.
• Design and implement integration architectures that support modularity, resilience, and telemetry-driven insights.
• Establish and track KPIs for integration success, incident response times, and customer satisfaction.
• Drive automation and predictive capabilities to enable proactive support and reduce time-to-resolution.
• Serve as a strategic escalation point, influencing resolution paths and executive-level communications during critical incidents.
• Develop and mentor a high-performing team, fostering a culture of innovation, accountability, and customer-centricity.

Manager – Lifecycle Services Support

District Manager

District Manager

Portfolio Manager

Innovation Manager

Senior Manager – Licensing