HP France

Transformation Manager

HP France

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • 🇮🇳 India

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Job Level

SeniorLead

Tech Stack

PMP

About the role

  • Provides direct and ongoing leadership to a team of talented individual contributors designing, developing, and coordinating projects for partner delivery
  • Lead team communications on team performances, project status and deal with crisis directly with Partners
  • Manages relationships with outsourced partners, including setting expectations regarding deliverables, service quality, schedules, and costs
  • Proactively identifies opportunities for process improvement and cost reductions opportunities
  • Design Partner POR to deliver expected savings and Customer Experience
  • Lead Project Managers to deliver on their duties
  • Structure a right Governance
  • Get main stakeholders informed
  • Deliver solutions that works for Operations
  • Smooth handover to Operations

Requirements

  • Bachelor's degree in Computer Science, Process Engineering, Business Administration or equivalent diploma or experience
  • Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in service business management, delivery, solution architecting, business planning, or a related field
  • Experience on leading complex multicultural teams
  • Proven Strategic thinking experience
  • Familiar with HP Customer Care Center support environment
  • Good understanding of current setup, Operations, and processes
  • Proven ability to work effectively in a multi-cultural, diverse, virtual global team
  • Must have strong personal relationship skills
  • Program management expertise, ideally: PMP Certified
  • COPC certification is a plus
  • Vendor Management knowledge
  • Proven ability to interact and drive topics to completion in a complex environment
  • Strong ability to collaborate and influence
  • Excellent verbal and written communication skills, including negotiation and influencing skills (Fluent in English is a must)
  • Experience in working with Global Teams is a definite plus.
Benefits
  • Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementprocess improvementservice quality managementvendor managementsolution architectingbusiness planningmulticultural team leadershipoperations managementstrategic thinkingnegotiation
Soft skills
leadershipcommunicationcollaborationinfluencerelationship managementcrisis managementstakeholder managementteam performance managementproblem-solvingadaptability
Certifications
PMPCOPC