Senior Manager, Analytics and Insights
eBay
HadoopPythonSparkSQL
Senior Manager, Global Renewals
Poppulo
full-time
Posted on:
Location Type: Hybrid
Location: Bengaluru • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Partner with the VP of Customer Operations Strategy & Transformation to execute global renewals strategy
- Lead the global team in delivering a standardized, scalable methodology for renewals
- Provide weekly renewal forecast updates with clear commentary on risks, upside, and recovery plans
- Act as an escalation point for high-risk renewals, complex negotiations, and senior-level customer discussions
- Collaborate cross-functionally with Customer Success, Sales, Finance, and Legal
Requirements
- Driving customer retention and revenue predictability through world-class renewals execution
- Overseeing a global team of Renewals Managers, ensuring consistent delivery against churn forecasts, renewal rate targets, contract value growth programs, and multi-year deal penetration goals
- Partnering with the VP of Customer Operations Strategy & Transformation to execute global renewals strategy
- Leading the global team in delivering a standardized, scalable methodology for renewals
- Providing weekly renewal forecast updates with clear commentary on risks, upside, and recovery plans
- Acting as an escalation point for high-risk renewals, complex negotiations, and senior-level customer discussions
- Collaborating cross-functionally with Customer Success, Sales, Finance, and Legal
- Building capability in the team to confidently lead renewal conversations, manage objections, and negotiate effectively
Benefits
- 9+ yrs of total experience and at least 5 yrs of tenured experience managing a Renewals team in a SaaS or IT environment; global experience strongly preferred
- Proven track record of delivering renewal rate targets, accurate churn forecasts, contract value growth, and MYD penetration
- Strong analytical and forecasting skills, with the ability to distill data into actionable insights
- Exceptional communication and negotiation skills, with executive presence for customer-facing escalations
- Experienced in CRM and renewals tooling (Salesforce required; ChurnZero or similar a plus)
- Ability to operate in a fast-paced, agile environment with shifting priorities
- Strong team leadership skills: coaching, mentoring, and building accountability in a distributed team
- Highly organized, detail-oriented, and disciplined in operational execution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer retentionnegotiationcross-functional collaborationteam leadershiprisk managementcommunicationstrategic planningforecastingobjection managementproblem-solving