Provide support for the Policy Administration Systems within DUAL North America
Troubleshoot unexpected results including carrier program configurations, raters, forms management, or changes to system workflows
Monitor support ticket queue with customer-first mentality
Communication with users regarding additional details to complete requests
Manage Policy Administration System user roles/permissions settings
Work closely with developers and project collaborators to ensure requirements are met
Communicate effectively on system issues with vendors, maintain positive vendor relations
Participate in System Testing, User Acceptance Testing (UAT) and Functionality Testing
Maintain documentation to all processes and workflows
Troubleshoot Microsoft SQL job error notifications and request updates to existing stored procedures as needed

Requirements

Bachelor’s degree in Business, Information Systems, or related field preferred
1-3 years of experience in the insurance industry OR an IT support role
Knowledge of insurance, accounting, and rate-making concepts
Effective written and verbal communication skills and general understanding of business writing
Demonstrate attention to detail
Self-motivated with the ability to work independently for extended periods
Experience working in a “paperless” environment preferred
Familiarity with common insurance industry terminology for database mapping projects
Support request management experience preferred
Proficiency in Microsoft Office Suite
Intermediate Excel skills preferred
Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Microsoft SQLstored proceduresSystem TestingUser Acceptance TestingFunctionality TestingExcel

effective communicationattention to detailself-motivatedindependent workcustomer-first mentality

Bachelor’s degree in BusinessBachelor’s degree in Information Systems