Implementation Specialist
Houzz
full-time
Posted on:
Location Type: Remote
Location: Tennessee • United States
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About the role
- Collaborate closely with Custom Pros post-sale and prior to onboarding to assess data migration needs and set expectations
- Host customer-facing calls when necessary to gather requirements, clarify data formats, and ensure a smooth transition into Houzz Pro
- Clean, format, and manipulate data to ensure accuracy, consistency, and compatibility with Houzz Pro’s system requirements
- Work cross-functionally with onboarding, sales, and product teams to troubleshoot issues and optimize the customer experience
- Serve as the point of contact for data migration questions, providing responsive, friendly, and professional customer support
- Maintain detailed documentation of migration processes and progress for internal tracking and customer communication
- Operate with a high level of independence, managing multiple projects simultaneously while maintaining quality and timeliness
- Communicate effectively with accounts via phone and Salesforce
Requirements
- Base understanding in Excel/Google Sheets for importing and organizing project data
- Analytical thinker who looks for (and finds) answers in the data to drive improvement in performance
- Exceptional interpersonal skills
- Patience and enthusiasm for explaining complex concepts to a diverse audience
- Goal-oriented self-starter with multiple examples of success
- Exceptional written and oral communication skills
Benefits
- Health insurance
- Paid time off
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data migrationdata cleaningdata formattingdata manipulationExcelGoogle Sheetsanalytical thinking
Soft Skills
interpersonal skillscommunication skillspatienceenthusiasmgoal-orientedself-starter