Houzz

Revenue Operations

• Design, build, and scale customer and partner training programs across onboarding, advanced use cases, and ongoing education
• Define clear learning objectives tied to adoption, retention, and customer outcomes
• Develop role-based, lifecycle-aligned curricula for customers and partners
• Ensure training programs support successful onboarding, early activation, and long-term value realization
• Build and launch paid customer and partner training offerings in partnership with Services and GTM leadership
• Define training packages, delivery models, and success criteria
• Partner with Sales and Customer Success to support positioning, attach, and expansion of paid training
• Track revenue contribution, attach rate, and ROI of training services
• Develop scalable training content including live workshops, virtual sessions, on-demand courses, facilitator guides, and participant materials
• Translate product capabilities into practical, outcome-driven customer workflows
• Continuously update training content based on product changes, customer feedback, and adoption data
• Enable and certify internal and external facilitators to deliver customer and partner training
• Partner with Customer Success to align training to onboarding motions, health scores, and renewal outcomes
• Define and track success metrics for training programs, including adoption, time to value, retention, and services revenue
• Measure engagement and effectiveness of training delivery and content

Revenue Enablement Program Manager, Customer Education

• Everboarding programs for CS / COS / Existing Business teams
• Renewal, retention, and value reinforcement motions
• International GTM enablement and localization
• Post-onboarding adoption of Gong, Salesforce, telephony, and GTM tools
• Manager enablement for CS leaders

Revenue Enablement Program Manager, Customer Success

Customer Success Manager

• Own and execute the end-to-end Customer Success strategy across Houzz Advertising and Houzz Software.
• Build, lead, and scale a high-performing Customer Success organization including onboarding, account management, renewals, and expansion support.
• Establish a customer-centric culture focused on value realization, outcomes, and long-term partnerships.
• Full executive ownership of Retention Rate and Product Adoption Rate KPIs across all customer segments.
• Design and operationalize programs that drive: Higher renewal rates and reduced churn, Deeper, faster, and more consistent product adoption, Increased customer lifetime value (LTV)
• Develop clear success plans, health scoring, and intervention models to proactively manage risk and expansion opportunities.
• Define and optimize the customer lifecycle, from onboarding through renewal and expansion.
• Ensure seamless handoffs from Sales to Customer Success with clear expectations and success metrics.
• Champion the voice of the customer, ensuring feedback loops inform product roadmap, pricing, and go-to-market strategy.
• Partner closely with Sales & Revenue Leadership on renewals, expansions, and customer segmentation.
• Build a metrics-driven Customer Success organization, with clear dashboards, forecasting, and accountability.
• Recruit, develop, and retain top Customer Success leadership and frontline talent.

Vice President – Customer Success

Account Executive

• Educate prospective customers on how Houzz’s software accelerates growth, improves efficiency, and supports long-term business success.
• Manage the full sales cycle: prospect, qualify, conduct discovery calls, deliver product demos, and close deals.
• Proactively generate outbound leads and build strong relationships with potential customers.
• Apply consultative selling techniques to understand customer needs and position Houzz as a strategic solution.
• Partner with SMB and mid-market businesses to assess fit and drive value.
• Consistently meet or exceed monthly sales targets by acquiring new customers.
• Use market research, competitive insights, and outreach strategies to uncover new business opportunities.
• Maintain and grow a personal book of business in the home design and construction industry.
• Streamline the sales process by independently approving discounts and structuring deals.
• Attend and participate in trade shows, networking events, and occasional travel for in-person meetings and demos in your relevant market.
• Act as a local market expert for professionals in your market, selling and meeting in person where relevant.
• Support marketing campaigns with the Field Marketing team in your market.

Revenue Enablement Program Manager, Customer Education

Revenue Enablement Program Manager, Customer Success

Vice President – Customer Success

Senior Account Executive