Houston Methodist

Public Safety/Security Dispatcher

Houston Methodist

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Cypress

About the role

  • Provide support to the Public Safety/Security department and Houston Methodist through security system monitoring and dispatch support functions
  • Operate a variety of centralized computer systems to dispatch, coordinate and document security requests on a continuous basis
  • Assist internal and external customers with service requests of routine and emergent natures
  • Process requests for service from incoming phone and radio calls, faxes, and printouts by dispatching, coordinating and tracking
  • Receive and dispatch security to all emergency alarms
  • Monitor CCTV, safety, security access and emergency management systems; and coordinate routine and emergency responses
  • Complete necessary logs, reports, and documentation of service requests, incidents, and other required information according to established guidelines
  • Contact appropriate management staff for unusual circumstances in a timely manner
  • Provide assistance for emergency situations, including security rounding
  • Monitor, operate, and respond to fire, elevator, and security alarms
  • Respond to hospital codes, alerts and other emergency situations and take appropriate action
  • Maintain confidentiality of sensitive information and inform management of pertinent issues
  • Self-motivated to independently manage time effectively and prioritize daily tasks
  • Seek opportunities to expand learning beyond baseline competencies and generate ideas for process improvements
  • Implement actions that promote a workplace safety culture and proactively prevent workplace violence

Requirements

  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
  • Associates degree in criminal justice or related field preferred
  • Five years of police or security related experience of which three years should be police, security or emergency dispatch experience
  • Must have Security Officer Commissioned or Non-Commissioned License
  • SECUR-N: submission of application within 14 days of hire date and obtained within one year of employment
  • SECUR-C: Level 3 or Personal Protection Officer Level 4 licensure within 14 days
  • DL - Driver License - State Licensure -- Upon hire must have a valid Driver's License; Must obtain a Texas DL within 90 days
  • NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) within 60 days
  • LICENSES AND CERTIFICATIONS - PREFERRED BLS - Basic Life Support or Instructor (AHA)
  • Sufficient proficiency in speaking, reading, and writing the English language
  • Ability to effectively communicate with patients, physicians, family members and co-workers
  • Must possess strong customer service skills and professionally communicate and interact with staff and visitors
  • Proficient computer skills, including but not limited to, Microsoft Office software including PowerPoint, Word, Excel and Webmail
  • Ability to understand and work with technical security systems, hardware and software
  • Must be able to handle and prioritize multiple tasks and function calmly in stressful situations
  • Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate