IT Support

• Provide prompt and personalized service to all patients and respond to nurse call system
• Answer incoming telephone calls for the unit and transfer as appropriate
• Facilitate and support effective throughput with timely communication
• Greet patients and visitors; assist with directions, information and guidance
• Communicate pertinent patient care and family data to health care team and escalate issues as needed
• Organize unit workflow, paperwork, and pro-actively problem-solve
• Pull/print daily reports (daily shift report, charge nurse reports, handoff reports, My Daily Care Plan)
• Coordinate requests to Facilities Management/Maintenance and Biomed; round through unit to check environment and equipment
• Serve as in-house courier (retrieving blood, hand delivering labs, tele boxes, etc.)
• Assist with calls to physicians and their offices, bed management, transfer services, and transport for procedures
• Follow up calls for tests and procedures as directed by nursing staff
• Remove patient from system upon discharge or transfer and monitor/unit supply par levels
• Monitor and address unit noise level, respond to patient calls promptly, and report observations to licensed personnel
• Support initiatives to prevent pressure injuries, patient falls, and hospital-acquired infections
• Participate in performance improvement projects, shared governance, and own professional development

Administrative Assistant

Manager, IT Infrastructure Operations – Platforms

IT Specialist II

Unit Manager

Tier 2 Help Desk Technician

IT Specialist