House Doctors

General

• Respond to incoming calls, texts, chats, emails and social media messages in a fast paced environment
• Utilize Service Titan to coordinate and schedule service calls based on technician availability, customer priority, and location
• Communicate with clients to confirm appointments, provide updates, and address any concerns or inquiries
• Provide job material ordering and delivery support
• Work with clients and teammates to provide exceptional customer service
• Accurately track job progress and collect payments utilizing Service Titan

Service Coordinator

Manager

• Working closely with the business owner to set and achieve the business goals
• Own the day-to-day execution of jobs on the dispatch calendar including estimates, remodeling jobs, and handyman jobs
• Lead a team of Technicians and Estimators to efficiently manage and execute customer jobs
• Ensuring high-quality execution for all customer jobs; monitoring post-job satisfaction of customers and proactively addressing any issues that arise
• Working with owners on completion of staffing tasks including recruiting, hiring, training, retention and staff scheduling
• Maintaining and monitoring all information related to sales, estimates, job/truck and other operational details in Housecall Pro CRM for accuracy
• Performing office responsibilities including the purchasing of supplies and maintaining an organized workspace
• Overseeing relationships with customers, realtors, property managers, maintenance reps within companies’ target markets to increase sales and measure the return/effectiveness of these activities
• Manage, and oversee relationships, and work done by sub-contractors to ensure operational efficiency
• When necessary, visit potential jobs/customers to create estimates for work
• When necessary, assist Technicians on jobs in the field

General Manager – Home Improvement, Handyman Business

• Working closely with the business owner to set and achieve business goals
• Own the day-to-day execution of jobs on the dispatch calendar including estimates, remodeling jobs, and handyman jobs
• Lead a team of Technicians, Estimators, Project Coordinators and Apprentices to efficiently manage and execute customer jobs
• Ensuring high-quality execution for all customer jobs; monitoring post-job satisfaction of customers and proactively addressing any issues that arise
• Working with owners on completion of staffing tasks including recruiting, hiring, training, retention and staff scheduling
• Maintaining and monitoring all information related to sales, estimates, job/truck and other operational details in Service Titan CRM for accuracy
• Performing office responsibilities including the purchasing of supplies and maintaining an organized workspace
• Overseeing relationships with customers, realtors, property managers, maintenance reps within companies’ target markets to increase sales and measure the return/effectiveness of these activities
• Manage, and oversee relationships, and work done by sub-contractors to ensure operational efficiency
• When necessary, visit potential jobs/customers to create estimates for work
• When necessary, assist Technicians on jobs in the field

General Manager

Sales

• Join the House Doctors Team
• Deliver quality work and customer satisfaction
• Estimate project costs and prepare detailed quotes
• Work as a skilled handyman in various home improvement tasks

Service Coordinator

General Manager – Home Improvement, Handyman Business

General Manager

Estimator – Home Handyman Sales and Repair