Hourly

HR, IT Operations

Hourly

full-time

Posted on:

Location Type: Hybrid

Location: El Poblado • Colombia

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Job Level

Junior

About the role

  • We are looking for a highly organized and detail-oriented Executive Assistant – HR & IT Operations to support day-to-day operational execution across both people and technology functions.
  • This role will play a critical part in ensuring smooth employee lifecycle processes while also managing core IT coordination tasks such as access provisioning, systems administration, and equipment logistics.
  • The ideal candidate is process-driven, tech-savvy, and comfortable working cross-functionally in a fast-paced environment.
  • Approximately 60% of the role will focus on IT operations and 40% on HR support.
  • **Key Responsabilities **
  • **IT Operations (60%)**
  • - Set up new hire laptops remotely.
  • - Manage **user account provisioning and deprovisioning** across internal systems (e.g., Google Workspace, Slack, ATS, HRIS, SaaS tools)
  • - Maintain and audit **access controls and permissions**, ensuring security and compliance
  • - Coordinate **equipment logistics** (ordering, shipping, retrieval, inventory tracking)
  • - Serve as the first point of contact for **basic IT support requests** and escalate when needed.
  • - Support the implementation and administration of new tools and systems
  • - Ensure smooth **onboarding/offboarding IT workflows****
  • **HR Operations (40%)****
  • - Assist with **employee onboarding and offboarding processes**
  • - Maintain accurate and organized **employee documentation and records**
  • - Help with **compliance tracking**
  • - Support internal HR processes, reporting, and documentation updates
  • - Assist in improving **operational workflows and process efficiency**
  • - Provide administrative support for **employee experience initiatives**

Requirements

  • 1+ years of experience in **operations, HR coordination, IT support, or administrative roles**
  • Strong familiarity with **SaaS tools and user management systems** (e.g., Google Workspace, Slack, Notion, HRIS, ATS)
  • High attention to detail and strong organizational skills
  • Ability to manage multiple workflows and prioritize effectively
  • Strong communication skills (written and verbal)
  • Comfortable handling **confidential information**
  • Proactive mindset with a focus on process improvement
  • ****Nice to Have**
  • - Basic understanding of **IT security and access management best practices**
  • - Experience with **remote team operations**
  • - Familiarity with tools like **Okta, Jira, or similar**
Benefits
  • All statutory benefits per Colombian labor law (health, pension, severance, prima de servicios)
  • Prepaid medicine
  • Yearly Academic Budget
  • Work from abroad policy
  • Home office setup
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user account provisioningdeprovisioningaccess controlspermissions managementemployee onboardingemployee offboardingcompliance trackingoperational workflowsprocess efficiencyIT support
Soft Skills
organizational skillsattention to detailcommunication skillsproactive mindsetprocess improvementability to manage multiple workflowsprioritizationcomfort with confidential information