Hourglass Cosmetics

Temporary Customer Service Agent

Hourglass Cosmetics

full-time

Posted on:

Location Type: Hybrid

Location: West Hollywood • California • United States

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About the role

  • Provide personalized beauty guidance, shade matching and product recommendations, leveraging your makeup artistry expertise.
  • Deliver memorable VIP-level customer experiences, focusing on loyalty, retention, and creating a sense of exclusivity for each customer.
  • Manage customer inquiries and resolve issues promptly via email and live chat through Gorgias.
  • Maintain accurate records of interactions and escalate complex cases when necessary.
  • Collaborate with internal teams to ensure seamless fulfillment and customer satisfaction.
  • Uphold the Hourglass brand voice and tone in all communications, ensuring every interaction feels elevated and bespoke.

Requirements

  • Professional experience or certification in makeup artistry.
  • Strong understanding of loyalty and VIP customer engagement strategies.
  • Excellent written communication skills for email and live chat.
  • Ability to multitask and work independently in a remote setting.
  • Experience in luxury or beauty industry customer service is a plus.
  • Must be able to work from Corporate Office at least 60% of the time.
Benefits
  • Eager to learn and absorb all things beauty, with an interest in building a counter business.
  • Professional experience or certification in makeup artistry.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
makeup artistryshade matchingproduct recommendations
Soft Skills
customer experienceloyalty strategieswritten communicationmultitaskingindependent work
Certifications
makeup artistry certification