Hotwire Communications Ltd

Operations

• Build and enforce a disciplined inventory governance and control framework that eliminates reactive reconciliation
• Standardize warehouse processes across internal and 3PL facilities to ensure consistency and compliance
• Drive continuous improvement in inventory accuracy and operational efficiency
• Partner with IT to optimize D365 workflows, strengthen system automation, improve process integrity. Eliminate manual workarounds by implementing scalable, system-driven solutions
• Ensure accurate status management for serialized and non-serialized inventory across all locations
• Establish inventory-related KPIs and SLA expectations for 3PL providers and logistics partners
• Monitor 3PL performance and proactively address operational gaps
• Oversee forward and reverse logistics controls, including refurbishment processes
• Reduce recurring accounting escalations through proactive governance and root cause analysis
• Ensure documentation standards, internal controls, and audit readiness are maintained
• Support month-end and year-end inventory reporting and valuation processes
• Build executive-ready dashboards reflecting inventory exposure, risk, and performance trends
• Provide data-driven analysis and reporting to senior leadership
• Develop team capabilities, clarify role accountability, and strengthen operational discipline
• Foster a control-oriented, data-driven culture aligned with company growth objectives
• Support cross-functional alignment as the organization scales into new markets and operational models
• Other duties as assigned by Supervisor.

Director of Inventory Operations

Accountant

• Manage federal and state Income Tax compliance, including the preparation, review and filing of required returns.
• Prepare and oversee income tax accounting for the company’s legal entities, ensuring accuracy and compliance with applicable standards.
• Evaluate, design, and implement company processes and internal controls to strengthen compliance, reporting and operational efficiency.
• Prepare and maintain monthly, quarterly and annual reports to the company’s Parent organization.
• Manage federal and state income tax Audits, serving as the primary point of contact with taxing authorities.
• Ensure company-wide adherence to established tax policies, regulations and procedures.
• Collaborate with leadership to identify, scope and lead ad-hoc strategic and special projects.
• Coordinate and respond to data requests from outside auditors and accounting firms.
• Provide data-driven analysis and insights to support strategic initiatives and ongoing tax and finance operations.
• Perform other duties as assigned by the Tax Director.

Senior Tax Accountant

QA Engineer

• Monitor the performance quality of call center associates
• Assess associate's demeanor, technical accuracy, customer service performance, and conformity to company policies
• Develop, create, and implement call center quality processes and procedures
• Assist with coaching call center agents to improve call quality
• Coordinate calibration sessions for leadership staff to maintain scoring consistency
• Perform QA audits across multiple channels
• Provide actionable data to internal support groups
• Prepare and analyze quality reports for management staff review
• Participate in processes for service levels, change management, quality assurance, and KPIs

Director of Inventory Operations

Senior Tax Accountant

Quality Assurance Analyst