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D365 Manager
Hotwire Communications LtdD365 Manager leading operations and enhancements for the D365 platform at Hotwire. Overseeing redesign and stabilization of business workflows while managing a team.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead D365 platform operations across workflows, configurations, ticketing, bug fixes, and deployment tuning.
- Redesign workflows and troubleshooting workflow failures across business functions.
- Oversee stabilization and remediation of deployments impacted by current system challenges.
- Manage ERP-centric integration points across multiple systems, assets, and tools.
- Provide direction on data structures, workflow logic, and cross-system dependencies.
- Support data-lake-adjacent items where relevant.
- Lead and develop a team of four focused on D365 operations and enhancements.
- Partner with internal teams and vendors to improve platform performance and stability.
Requirements
What you’ll need- Strong, hands-on D365 implementation and workflow experience.
- Expertise in workflow logic, ticket remediation, and cross-system troubleshooting.
- Experience with ERP integrations across multiple assets and tools.
- Strong understanding of deployment processes and tuning strategies.
- 3–5+ years of relevant experience.
- Clear communication, collaborative leadership, and ability to excel under pressure.
Benefits
Comp & perks- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.
- Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
D365 OperationsWorkflow DesignTicket RemediationCross-System TroubleshootingDeployment TuningData StructuresIntegration ManagementBug FixesWorkflow FailuresData-Lake Support
Soft Skills
Clear CommunicationCollaborative LeadershipAbility to Excel Under Pressure