Customer Support
Lloyds Banking Group
Holiday Sales Consultant
Hotelplan UK
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £24,570 per year
Job Level
Mid-LevelSenior
About the role
- Handle complex customer enquiries, calculate the cost of holidays and create itineraries
- Build and maintain strong relationships with guests and agents and offer expert guidance and specialist information
- Service incoming calls and emails from direct clients and travel agents with an outstanding and friendly approach
- Strive to achieve individual and team KPIs set in line with department standards
- Develop a clear understanding of guests/agents requirements to meet expectations and ensure the right holiday is found
- Upsell additional holiday extras/items to reinforce booking benefits
- Deliver exceptional customer service at all times
- Work closely with other team members to promote a strong team ethic
- Make outbound calls to existing customers and proactively chase leads to generate sales
- Respond quickly, accurately and effectively to sales enquiries
- Execute assigned tasks efficiently to meet sales and service targets
- Build knowledge of competitors and deliver an end to end guest experience
Requirements
- Winter sport and/or hiking enthusiast
- Passionate about Christmas
- Strong customer service skills
- Good organisational skills and attention to detail
- Strong knowledge of mountain destinations and outdoor adventure travel
- Passion for travel and enthusiasm for promoting mountain holidays, especially Christmas
- Proactive and positive attitude, with a drive to exceed sales targets
- Hard working and tenacious
- Experience of identifying customer needs and converting enquires into bookings
- Experience of providing excellent customer service
- Excellent communication skills – persuasive over the phone and engaging written skills
- Professional, friendly, approachable and a good team player
- Resilient and motivated by achieving personal and team sales goals
- Ambitious and eager to grow a career within a dynamic travel business
- Previous sales experience, ideally in travel or a customer-facing environment (desirable)
- Strong IT and numeracy skills
- Availability for full-time work (roles are full-time; flexible patterns minimum 4 days per week)
