Executive Vice President – Pharmacovigilance Operations
ERGOMED
Connectivity Operations Supervisor
Hotelbeds
full-time
Posted on:
Location: 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Role of team: The team acts as the middleware between supplier systems and client platforms, ensuring that product data is accurately mapped, technically integrated, and commercially aligned across global sales channels.
- Lead and develop the Connectivity team to deliver supplier product integrations into client channels by providing strategic direction, technical oversight, and operational support.
- Ensure reliability and performance of connections through proactive monitoring and hands-on intervention.
- Accountabilities: Lead and develop a team of connectivity specialists to deliver supplier product data setup and maintenance across platforms to ensure accuracy, usability, and commercial viability.
- Manage and support client integration processes, including mapping, testing, and certification of data exchange, ensuring timely and effective delivery.
- Monitor and maintain technical connections between supplier and client systems, proactively identifying and resolving issues to ensure performance and reliability.
- Drive automation and process improvements to enhance operational efficiency and reduce manual workload across connectivity operations.
- Collaborate with internal and external stakeholders to deliver tailored reporting and invoicing solutions based on client size and transaction volume.
- Act as escalation point for helpdesk and integration-related queries, ensuring resolution and stakeholder satisfaction.
- Define and track KPIs for team performance, integration health, and conversion metrics, using tools like Tableau and Jira.
Requirements
- Strong leadership and coaching capabilities
- Technical fluency in OTA/XML, Salesforce, Jira, Confluence, Tableau
- Excellent communication and stakeholder management
- Commercial awareness and channel management understanding
- Analytical and problem-solving skills
- Minimum 3 years in a managerial role in integrations, connectivity, or channel management
- Experience in travel or SaaS technology sectors
- Proven success in project delivery and team development
- Bachelor's or Master’s degree in Business, Technology, or related field preferred
- Preferred background in travel industry or SaaS environments preferred
