Coordinador de Operaciones
Cabify
International Operations Specialist
International SOS
full-time
Posted on:
Location Type: Office
Location: Madrid • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answering high volume of calls
- Assisting callers with their healthcare enquiries
- Documenting all calls within our Salesforce CRM system
- Researching relevant information for customers using all available resources
- Seeking and listening to customer feedback
- Confirming medical procedures eligibility in line with policy
- Coordinating authorizations for treatment by liaising with 3rd party global providers
- Booking and amending appointments
- Assisting with enrolment and claims
Requirements
- You speak English, French and Spanish fluently
- You have experience working in a customer service role in a contact center or similar environment and managing several cases per day
- You have Strong telephone and verbal communication skills and active listening skills
- You are Customer focused and empathetic towards customers
- You are multi-task and can set priorities and manage time effectively
- You can work in a fast-paced environment, and you have experience working under pressure
- You are a good team player
Benefits
- Strong opportunities for internal development, particularly in management positions
- A dynamic, stimulating, and international work environment where your qualities will be highlighted
- Continuous skills growth thanks to a major development plan
- An international network of medical and security experts who will support you in your commercial approach and with whom you will develop
- Career opportunities in a global company that has been growing rapidly for more than 30 years
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
telephone communicationverbal communicationactive listeningcustomer focusempathymulti-taskingtime managementteam player